BOHO Casino - Die Einzahlung des Spielers wurde verzögert.

On 04.12.24, I made a deposit of €150 in this casino. However, the deposit was canceled, and the money never returned to my account. I've repeatedly asked the Live Support and received different answers each time. It seems they are intentionally trying not to refund the money, and to me, that's fraud! Live Support is doing everything they can to keep my money.

On 06.12.24 (Screenshot 1), they claimed I would receive a response by mail. Nothing ever arrived.

On 10.12.24 (Screenshot 2), they claimed it could take up to 10 business days, and I would be informed by email once there were new updates. Neither ever happened.

On 16.12.24 (Screenshot 3), they again claimed I would be notified by email. This has still not happened. Furthermore, they mentioned that if the deposit was unsuccessful, they would create and process a request with the payment provider. Again, nothing happened here.

In conclusion: I have never received an email, mail, or any updates regarding my cancellation. They simply want to keep the money.

Ich habe am 04.12.24 in diesem Casino eine Einzahlung von 150€ getätigt. Jedoch wurde diese Einzahlung storniert und das Geld ist nie auf meinem Konto zurück gekommen. Ich habe immer wieder im Live Support nachgefragt und immer eine andere Antwort erhalten. Man versucht bewusst das Geld nicht zurückzuzahlen und das ist in meinen Augen Betrug! Der Live Support versucht einfach alles, um mein Geld zu behalten.

Am 06.12.24 (Screenshot 1) wird behauptet ich würde eine Antwort per Post bekommen. Es kam nie was an.

Am 10.12.24 (Screenshot 2) wird behauptet es würde bis zu 10 Arbeitstage dauern und sobald es neue Informationen gibt würde ich per E-Mail informiert werden. Beides ist nie passiert.

Am 16.12.24 (Screenshot 3) wird wieder behauptet ich würde per E-Mail bescheid bekommen. Auch das ist bis heute nie passiert. Darüber hinaus wurde gesagt wenn die Einzahlung nicht erfolgreich war würde man eine Anfrage beim Zahlungsanbieter erstellen und bearbeiten. Auch hier ist garnichts passiert.

Zum Fazit: Ich habe nie eine E-Mail, Post oder jegliche Updates zu meiner Stornierung erhalten. Man will das Geld einfach behalten.

Dear myrulez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear myrulez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.