Booi Casino - Das Verifizierungsdokument des Spielers wurde nicht genehmigt.

I send my ID with my face in front of my casino account and they tell me that the ID is not valid. Because it is old since 2002, it is not approved, although it has Latin characters and is valid.

Thank you

Στέλνω την ταυτοτητα μου με το πρόσωπό μου μπροστά από το λογαριασμό μου στο καζίνο και μου λένε πως η ταυτότητα δεν είναι έγκυρη. Επειδή είναι παλιά απο το 2002, δεν την εγκρίνουν, αν και έχει λατινικούς χαρακτήρες και είναι έγκυρη.

Σας ευχαριστώ

Hello nikossotos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rant Casino. Please allow me to ask you a few more question before we would try to contact the casino.

Was this your first withdrawal request in the casino? Did you play with any deposit or no deposit bonus in the casino?

I can however understand the casino's point of view as a documents from 2002 seems to be a really old one. Did the casino offered any alternate way to verify yourself? Do you own any kind of document which is more up to date? - Like a drivers licence or a passport?

Please also send through any proof or relevant communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you out as soon as possible.

Regards,

Nick

Casino.guru

Thanks for the response. I did not contact immediately because they allowed me to withdraw my money with Skr; ill. It was preceded by another withdrawal earlier. In the 2nd they caused a problem and while quite earlier I had sent an ID and an OTE account. However, due to this strange behavior, I cut off my contact with this casino, as no one else has had a problem with my identity. Thanks again.

Ευχαριστώ για την ανταπόκριση. Δεν επικοινωνησα άμεσα γιατί επέτρεωαν απόσυρση των χρημάτων μου με Skr;ill. Είχε προηγηθεί και άλλη απόσυρση νωρίτερα. Στη 2η προκάλεσαν πρόβλημα και ενώ αρκετά νωρίτερα είχα στείλει ταυτότητα και λογαρισμό ΟΤΕ. Πάντως λόγω αυτής της περίεργης συμεπριφοράς διέκοψα την επαφή μου με αυτό το καζίνο, καθώς κανένα άλλο δεν μου έχει παρουσιάσει πρόβλημα με ταυτότητα. Ευχαριστώ και πάλι.

Dear nikossotos,

Do I understand it corretly that the complaint is no longer valid as you stopped playing in the casino?

Yes, I withdraw it, since I received the money and I do not intend to play there again. Thank you for your prompt and thorough support. Have a nice day and a good week.

Ναι την αποσύρω, αφού έλαβα τα χρήματα και δεν προτίθεμαι να ξαναπάιξω εκεί. Σας ευχαριστώ για την άμεση και εμπεριστατωμένη υποστήριξη. Καλή σας μ΄έρα και καλή εβδομάδα.

Dear nikossotos,

Thank you very much for confirming that the issue has been resolved. We will be now closing the complaint. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick

Casino.guru