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I have a withdrawal of $600 on hold for 4 days now! The payment is being processed, and they simply don't give me any reason why it's not being deposited! I honestly don't think it's fair because, in the end, it's $600, but it's not even a small part of what I've lost at that casino, and yet they still hold it. First, they told me to wait 24 hours, then 6 days, and after that, 15🤦🏻‍♀️

Tengo un retiro detenido de $600 desde hace 4 día! En el pago está siendo procesados,y simplemente no me dan ningún motivo del porque no se me deposita!y sinceramente creo que no es justo porque al final son $600 pero no es ni una pequeña parte de lo que e perdido en ese casino y todavía me retienen ,primero que me espere 24 horas luego que 6 días y después 15🤦🏻‍♀️

Dear elsa44286,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear elsa44286,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.