Bruno Casino - Das Guthaben des Spielers wurde reduziert.

Hello, first of all I don't live in Puerto Rico, I don't know the reason why you can't change the setting to Germany. But now to my problem, I played at Bruno Casino, which according to their rating has a very good reputation, which I can also confirm, never had any problems to this day. I had a balance of 187 euros and all of a sudden it turned into 87 euros...I supposedly made a spin of 100 euros, which is not possible at all as the max bet for German players is 50 euros....I would like to ask you contact the casino to resolve the matter. If you need more information, please let me know, I took pictures of everything...thank you very much

Hallo, erstmal lebe ich nicht in Puerto Rico, ich kenne den Grund nicht warum man die Einstellung nicht auf Deutschland umstellen kann. Aber nun zu meinem Problem, ich habe im Bruno Casino gespielt, welches nach ihrer Bewertung eine sehr gute Reputation hat, was ich auch bestätigen kann, nie Probleme gehabt, bis zum heutigen Tag. Ich hatte ein Guthaben von 187 Euro und plötzlich wurden daraus 87 Euro...angeblich hätte ich einen Dreh von 100 Euro gemacht, was überhaupt nicht möglich ist, da der max bet für deutsche Spieler 50 euro beträgt....ich möchte sie bitten mit dem Casino kontakt aufzunehmen, um die Angelegenheit zu klären. Sollten sie weitere Infos brauche, bitte kurze Info an mich, ich habe alles fotografisch festgehalten...vielen Dank

Dear SvenSchn,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bruno Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long you are a player of the casino?

Can you see the bet in your game history? Which game was the bet made in?

If there is any evidence you wish to share, please post the evidence here, or alternatively send it to me via email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I have already communicated the matter with the casino, unfortunately it was a mistake on my part and the complaint can be closed..... Thanks anyway for your efforts

Hallo, ich habe die Angelegenheit bereits mit dem Casino kommuniziert, leider war es ein Fehler meinerseits und die Beschwerde kann geschlossen werden.....Trotzdem vielen Dank für Ihre Bemühungen

Dear SvenSchn,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru