Bruno Casino - Das Spielerkonto wurde geschlossen und der VIP-Status widerrufen.

Hello, I need complete transaction history from Bruno Casino because I have been reported. I need this for the public prosecutor. My account was closed a few days ago because, all of a sudden, it says I'm not allowed to register from my country... I was a VIP at this casino. From one day to the next last year, my status was revoked without reason. From that point on, I was set to lose. I inquired with the former VIP Manager about whether this casino has a German license, which he confirmed. Since many there do not speak German adequately, they don't understand what I need. I urgently require the transaction history......

Please help me with this request.

Best Regards

Guten Tag, ich brauche von Bruno casino den kompletten transaktionsverlauf da ich eine Anzeige bekommen habe. Ich brauche es für den Staatsanwalt. Mein Konto wurde vor ein paar Tagen geschlossen, da ich mich (jetzt auf einmal) aus meinem Land dort nicht anmelden darf..... ich war vip bei diesem casino. Von heute auf morgen wurde mir im letzten Jahr der Status entzogen, grundlos. Von dem Zeitpunkt an wurde ich zudem auf verlieren gestellt. Ich habe mich bei dem damaligen vip Manager erkundigt ob dieses casino eine deutsche Lizenz hat, was er bejahte. Da dort viele nicht der deutschen Sprache mächtig sind, verstehen die nicht was ich möchte. Ich benötige dringend den transaktionsverlauf......

Bitte helft mir mit diesem Anliegen.

Grüsse

Dear Sabine0506,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bruno Casino.

From the information we gathered in the past, the casino is licensed in Kahnawake, and not in Germany.

Please understand we can't compel the casino to provide you with the complete list of transactions you require for legal purposes.

Nevertheless, please allow me to ask you a few questions, as to find out how we may help you.

• Could you please advise how long have you been a player of the casino?
• Was there any balance left on your casino account when your account was closed?
• Could you please explain what the disputed amount (200000€ ) refers to in this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This amount was approximately implemented. Lots of transactions. No remaining credit. I was in this casino for over 2 years. I urgently need the transaction history!!

Es war dieser Betrag in etwa umgesetzt. Viele Transaktionen. Kein Restguthaben. Ich war über 2 Jahre in diesem casino. Ich brauche dringend den transaktionsverlauf!!

Again, I am sorry but we won't be able to compel the casino to provide it to you.

We believe casinos can close player's accounts for any reason as long as the casino doesn't withhold any legitimate winnings or balance.

Please let me know if there is anything else we might assist you with otherwise the complaint will be closed.

It's not okay if you need the documents in question in court!

Es ist nicht in Ordnung wenn man die besagten Dokumente vor Gericht braucht!

I wish I could be of more help.

Unfortunately, we can't help with such a request, nor penalize casinos if they fail to comply with such a request from you.

We believe the casino can close a player's casino account for any reason at any time unless they withhold the player's funds.

Since you didn't have any funds in the casino account, we'll now close the complaint.

Please do not hesitate to contact us if you run into issues with any online casino in the future.