BurningBet Casino - Das Konto des Spielers wurde geschlossen.

I set up an account with BurningBet Casino and then took advantage of their deposit bonus. I deposited 500 euros, received 500 euros in bonus and played for these. I turned over the money 35 times as needed to have to pay out and have now tried to pay out the amount. After completing the KYC process, the casino has now closed my user to "Gambling Addiction" and I can no longer log in. It seems somewhat suspicious in my eyes.

Jeg har oprettet en konto hos BurningBet Casino og herefter benyttet mig af deres depositbonus. Jeg indsatte 500 euro, modtog 500 euro i bonus og spillede for disse. Jeg omsatte pengene 35 gange som man skulle for at måtte udbetale og har nu forsøgt at udbetale beløbet. Efter at jeg har gennemført KYC processen, har casinoet nu lukket min bruger for "Gambling Addiction" og jeg kan ikke længere logge ind. Det virker noget suspekt i mine øjne.

Hello SimonL,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BurningBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have self excluded yourself in any other casinos in the past? Did the casino give you any more specific information about the account closure? Did you receive back your deposited amount after your account got closed?

Looking forward to your answer.

Regards,

Nick

Hello SimonL,

We haven't heard from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.