Cashalot Casino - Die Gewinne des Spielers wurden storniert.

Deposits are accepted, account verification with no issues, then the rude awakening on the first withdrawal. I used a prohibited strategy in sports betting to increase my profit. (Basically the point in sports betting!)

I don't get any further explanations on request. Account has been closed, support keeps referring to my alleged rule violation. I am not aware of how to use a strategy in sports betting. Bets are offered and a maximum stake is stated. No way to cheat if the bets are accepted by the bookmaker. There was no response to the request to forward this to the management. I'm pissed off, but apparently unfortunately fell for rip-offs.

Einzahlungen werden akzeptiert, Kontoverifizierung ohne Probleme, dann das Böse Erwachen bei der ersten Auszahlung. Ich habe eine verbotene Strategie bei Sportwetten verwendet, um meinen Profit zu steigern. (Im Grunde der Sinn bei Sportwetten!)

Auf Nachfrage bekomme ich keine näheren Erläuterungen. Konto wurde geschlossen, Support verweist immer wieder auf meinen angeblichen Regelverstoß. Es ist mir nicht bewusst, wie man bei Sportwetten eine Stategie benutzen kann. Wetten werden angeboten und es wird ein Maximaleinsatz angegeben. Keine Möglichkeit zu betrügen, wenn die Wetten vom Buchmacher akzeptiert werden. Auf die Bitte dies an das Management weiterzuleiten kommt keine Antwort. Ich bin stinksauer, aber scheinbar leider auf Abzocker hereingefallen.

Dear marvellous6,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Thank you very much, marvellous6, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.