Cashwin Casino - Der Spieler wurde vom Spielen getrennt.

Firstly, making a deposit at Cashwin triggered my bank's security system, blocking all transfers. Then, withdrawals were cancelled despite my account being fully verified, with the company demanding an ever-increasing amount of proof! I deposited a significant sum of money, then received jackpot cards on Amusenet. But before I could reveal the final card, I was disconnected from the server. I received no winnings, and Cashwin has made no attempts to reimburse me. They keep telling me to simply delete my cookies!!!!! It feels like they're stealing from me then making fun of it. I want my money back. This is fraud!

Erstens hat eine Einzahlung bei Cashwin das Sicherheitssystem meiner Bank ausgelöst und sämtliche Überweisungen blockiert. Dann wurden Auszahlungen storniert, obwohl das Konto voll verifiziert ist und man wollte immer neue Belege! Ich habe viel Geld eingezahlt und dann bei Amusenet Jackpot Karten bekommen. Bevor ich die letzte Karte aufdecken konnte, wurde ich vom Server getrennt. Gewinn habe ich nicht erhalten und auch seitens Cashwin kommt da nichts zurück. Man erklärt mir immer, ich soll doch die Cookies löschen!!!!! Man wird bestohlen und dann noch verarscht. Ich will mein Geld zurück. Das ist Betrug!

Dear romanantonin0511ra,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Cashwin Casino.

Do I understand correctly that you have solved the issue with your bank's security system blocking your deposits?

Have you made any successful withdrawals from this casino so far?

Regarding the disconnection from the game, please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru. Have you stopped playing right after the incident?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Dear romanantonin0511ra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.