Casino Gods - Der Rückzug des Spielers wurde verzögert.

Hello, I have requested a payout of € 1800 from the casino mentioned.

I then submitted all the necessary documents for verification. According to the casino, this takes 24 hours and in individual cases up to 72 hours. I am now waiting for the fifth day for my account to be verified. I'm only put off by support.

Do not get any feedback or anything else. I don't find this very nice and player friendly.

Hallo, ich habe im genannten Casino eine Auszahlung in Höhe von 1800€ beantragt.

Daraufhin habe ich alle erforderlichen Dokumente zur Verifizierung eingereicht. Diese dauert laut Casino 24 Stunden und in Einzelfällen bis zu 72 Stunden. Ich warte jetzt schon den fünften Tag darauf das mein Konto verifiziert wird. Vom Support werde ich nur vertröstet.

Bekomme keine Rückmeldung noch sonst etwas. Ich finde dies nicht sehr nett und Spieler freundlich.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Afterwards, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Hello,

Have you received your winnings or we need to intervene? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hello, I have not yet received the prize. The processing of the payment is said to be on June 11. occur. But this should also be on June 9th. it was promised to me by the manager, but this was not kept. If the payment on June 11th I will not let you know if it does not take place again.

Hallo, bisher habe ich den Gewinn noch nicht erhalten. Die Bearbeitung der Auszahlung soll angeblich am 11.6. stattfinden. Diese sollte aber auch schon am 9.6. stattfinden so wurde es mir von der Managerin versprochen, dies wurde aber nicht eingehalten. Sollte die Auszahlung am 11.6. wieder nicht stattfinden werde ich ihnen bescheid geben.

Thank you very much. I will set the timer for 2 days and wait for your reply patiently.

The amount was successfully paid out

Betrag wurde erfolgreich ausbezahlt

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.