Casino MGA - Der Rückzug des Spielers verzögert sich.

I win 2000 euros almost 2 months (13.02.2022) they have not paid my money!?! Today is 18.03.2022

I write with them on chat but they just win that I have to wait but now I think this casino is fake uranium license and do not pay profits

jag viner 2000 euro nästan 2 månader (13.02.2022) dom har inte betalat mina pengar !?! Idag är 18.03.2022

jag skriver med dom på chat men dom bara seger at jag måste vänta men nu jag tror att dena casino är fals uran licens och betala inte utvinst

Hello Astrit,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino MGA. Please allow me to ask you a few more question before we would move forward.

Was this your first withdrawal request in the casino? Is your account already verified? When was the last time you spoke with the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

This is the first time at this casino

I talk to the chat staff every day they do not give me information just said I have to wait I ask if it has License do not answer I do not ask where is this casino they do not answer my account is already verified it is all okay just they want me to wait with my money they have finance problems but this is not my problem

MVH Astrit M *****

Det är första gången på dena casino

jag prata med chat personalen varie dag dom ge inte mig information bara sa att jag måste vänta jag frågar om den har Licens don svra inte jag frågar var registrerat detta casino dom svara inte mitt konto är redanverifierat det är allt okej bara dom vill att jag ska vänta med mina pengar dom har ekonomi problemer men dett inte mitt problem

MVH Astrit M*****

Today I talk oxå with them in the chat same thing again they drill copy small words every day and send

Idag jag snaka oxå med dom i chaten sama sak igen dom bora kopiera sma ord varie dag och skicka

?

Dear Astrit,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.

The casino can reopen this complaint anytime.