Casino Room - Spieler beschwert sich, dass sie nichts gewonnen haben.

This online casino is a joke! Registered 3 days ago, thrown in over 700 € and made absolutely no profits. The maximum win was € 76 on a deposit over € 700 !! Deposit € 30 in another casino, play the same slot and have € 800 in the account within 2 hours. At Casino Room the same deposited, played the same slot and won nothing, just thrown in. It has absolutely nothing to do with luck! That is manipulation and fraud at a high level. I would advise everyone to stay away from this casino. I've been gambling for years and have gained a lot of experience as a result. I think I can judge very well which casinos manipulate and which play fair. The casino room is clearly playing unfairly and is screwing the RTP down so much that you have no chance of a sense of achievement. The license should be withdrawn from this casino and the casino should be closed!

Dieses Onlinecasino ist der reinste Witz! Vor 3 Tagen registriert, über 700€ rein geschmißen und absolut keine Gewinne erzielt. Der Höchstgewinn war 76€ bei über 700€ Einzahlung!! In einem anderen Casino 30€ eingezahlt, den gleichen Slot gespielt und binnen 2 Stunden 800€ auf dem Konto gehabt. Bei Casino Room das gleiche eingezahlt, den gleichen Slot gespielt und nichts gewonnen nur rein geworfen. Mit Glück hat das absolut nichts mehr zu tun! Das ist Manipulation und Betrug auf hohem Niveau. Ich würde jedem raten, die Finger von diesem Casino zu lassen. Ich zocke schon seit Jahren und habe dadurch einiges an Erfahrung gewonnen. Ich denke ich kann sehr gut beurteilen, welche Casinos manipulieren und welche fair spielen. Das Casino Room spielt eindeutig unfair und schraubt die RTP so dermaßen nach unten, man hat gar keine Chance auf ein Erfolgserlebnis. Man sollte diesem Casino die Lizenz entziehen und man sollte das Casino schließen!

Hello,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear FroleinWunder,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.