Casinoin - Das Guthaben des Spielers ist verschwunden.

From the beginning I had a problem with them. initially, because I won 2500 euros and had sign-up bonuses, my money went to 370 euros, and the rest were zeroed out. I managed, however, as soon as their bonus ran out and I got 2400 euros from a game I was playing fortune panda. And now I go into my account and see that they have completely zeroed my amount, it's zero! I was shocked! I had made withdrawal requests and the money was returned to me, I could see it until a little while ago and now my balance is zero and they completely removed this game from their menu so I wouldn't play it.

also it doesn't open any game, but if I press it they do it so that I don't have to play again. I talked to their service and they don't give me any answer about it. Is it possible for them to take my money for no reason, money that did not belong to any of their bonuses, and zero out my balance? also yesterday I won 100 euros in a jackpot in this game and they didn't credit it to my account. but I didn't deal with that. but to take my money that I played and won? what can i do i will file a complaint against them please help me i need this money i won.

Aπο την αρχη ειχα προβλημα με δαυτους. αρχικα επειδη κερδισα 2500 ευρω και ειχα μπονους εγγραφης μου πηγαν τα χρηματα στα 370 ευρω , και τα αλλα τα μηδενισαν. καταφερα ομως μολις τελειωσε το μπονους τους και τα πηγα στα 2400 ευρω απο ενα παιχνιδι που επαιζα το fortune panda. Και μπαινω τωρα στον λογαριασμο μου και βλεπω οτι μου εχουν μηδενισει εντελως το ποσο, ειναι μηδεν! Επαθα πλακα! ειχα κανει αιτηματα αναληψεων και μου επιστραφηκαν πισω τα χρηματα τα εβλεπα μεχρι πριν λιγο και τωρα ειναι μηδενικο το υπολοιπο μου και μου αφαιρεσαν εντελως το παιχνιδι αυτο απο το μενου τους για να μην το παιζω.

επισης δεν ανοιγει κανεναν παιχνιδι πλεον οσο κ αν πατησω το κανουν για να μην ξαναπαιξω. Μιλησα με την εξυπηρετηση τους και δεν μου δινουν καμια απαντηση σχετικά . Ειναι δυνατον να μου παιρνουν τα χρηματα χωρις λογο, χρηματα που δεν ανηκαν σε κανενα μπονους τους και να μου μηδενιζουν το υπολοιπο? επισης εχτες κερδισα 100 ευρω σε ενα τζακποτ στο παιχνιδι αυτο και δεν μου τα πιστωσαν στον λογαριασμο. αλλα δεν ασχοληθηκα με αυτο. αλλα να μου παρουν τα χρηματα μου που τα επαιξα και τα κερδισα? τι μπορω να κανω γτ θα τους κανω καταγγελια σας παρακαλω βοηθηστε με τα εχω αναγκη αυτα τα χρηματα που κερδισα.

Dear nerinadimitriou,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask additional questions, so I better understand the situation.

Could you advise if you can access your betting history or can you request it from casino support? Could you advise if the balance disappeared after the wagering of your sign-up bonus was complete?

If there is any relevant communication between you and the casino please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear nerinadimitriou,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.