Casinoin - Der Spieler hat Schwierigkeiten, sein Konto zu verifizieren.

I have sent all the identification documents. The documents they request in relation to similar websites are too absurd to note. I get in touch with them and they still have not solved the problem. According to some other reviews I read they do not put withdrawal money on players and force them to cancel the transaction. Need help.

Έχω στείλει όλα τα έγγραφα ταυτοποίησης. Τα έγραφα που ζητάνε σε σχέση με παρόμοιες ιστοσελίδες είναι υπερβολικά παράλογα να σημειώσω. Έρχομαι σε επικοινωνία μαζί τους και ακόμα δεν έχουν λύσει το πρόβλημα. Σύμφωνα και με κάποιες άλλες κριτικές π διάβασα δεν βάζουν τα χρήματα αναλήψεων στους παίκτες και τους αναγκάζουν να ακυρώσουν την συναλλαγή. Χρειάζομαι βοήθεια.

Dear dimitrademi96,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players.

Which documents have you provided? Could you, please, confirm, that you provided all the required documents?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear dimitrademi96,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.