Casinozer - Der Spieler beschwert sich über das allgemeine Casino-Erlebnis.

Hello, I come here again at Casino Guru to complain, this time about this casino called Casinozer that uses for low balance customers to not win at all in their first experiences there. To start I deposited 25 BRL and they doubled it, however, Casinozer gave me the wrong welcome bonus, I chose sports and they gave me casino with an absurd rollover of 35x that I managed to complete with a lot of effort, thus getting about from 100BRL. This is after claiming my correct bonus and finding out that I couldn't switch anymore because I had already played a few slots just to test it out.

That done, with my 100BRL in the account, I found out that I couldn't withdraw because the minimum is 150BRL, another absurdity for those who play with low bankrolls just for fun. So I had to go all in to try to get to the minimum amount and I lost everything I had. I went to talk to an attendant who was stupid with me and told me that I should have read the rules - where does it say that I will be awarded the wrong bonus once I choose the right one?

Here is my complaint in relation to this first extremely negative experience in relation to this casino that seems to me to be highly rated at Casino Guru.

Olá, venho aqui novamente no Casino Guru reclamar, desta vez desse cassino chamado Casinozer que usa para o cliente de saldo baixo para não ganhar de modo nenhum em suas primeiras experiências por lá. Para começar eu depositei 25 BRL e eles dobraram, porém, Casinozer me deu um bônus de boas-vindas errado, eu escolhi de esportes e eles me deram de cassino com um rollover absurdo de 35x que eu consegui completar com muito esforço ficando assim com cerca de 100BRL. Isto tudo depois de reivindicar meu bônus correto e descobrir que não poderia mais trocar porque já havia jogado alguns poucos slots só pra testar.

Feito isso, com meus 100BRL na conta, descobri que não poderia sacar porque o mínimo é de 150BRL, outro absurdo para quem joga com bancas baixas por diversão somente. Então, tive que apostar tudo para tentar chegar ao valor mínimo e perdi tudo que eu tinha. Fui conversar com uma atendente que foi estúpida comigo e me disse que eu deveria ter lido as regras - onde que está escrito que eu vou ser agraciado com bônus errado uma vez que eu escolhi o certo?

Fica aqui minha reclamação em relação a essa primeira experiência extremamente negativa em relação a esse cassino que me parece bem cotado no Casino Guru.

Dear Rafaeliton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Sadly, if you start wagering a bonus it's too late for a casino to switch it to a proper one. Could you please advise how did you activate the bonus? Was it via a promotional code or have you received it from the casino?

In regards, to withdrawal limits, yet another unfortunate situation as these limits are usually dictated by payment providers, not by the casino itself.

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I triggered when making the first deposit and they put the other one which is more difficult to complete the rollover instantly as soon as my deposit dropped. Yes, in fact I played some slots to find out which balance consumed first (the bonus balance or the real balance) and I didn't question it anymore after I talked to a first attendant who explained it to me and I saw that I was wrong. That first attendant was nice to me, which I can't say about the second one, which meant that I was wrong for not having read the terms and conditions (I read the question about not being able to change bonuses after playing and I didn't complain about it anymore). However, neither the first attendant nor the other could explain why the wrong bonus entered my account. Anyway, never mind, I'm at zero there thanks to these antics about minimum withdrawal balances that always favor bookmakers, Casinozer is no exception.

Eu acionei ao fazer o primeiro depósito e eles colocaram o outro que é mais difícil de completar o rollover instantaneamente assim que caiu meu depósito. Sim, de fato eu joguei alguns slots para averiguar qual saldo consumia primeiro (o saldo bônus ou o saldo real) e não questionei mais isso depois que conversei com um primeiro atendente que me explicou isso e eu vi que eu estava errado. Esse primeiro atendente foi egal comigo, o que não posso dizer da segunda que queria dizer que eu estava errado em não ter lido os termos e condições (eu li a questão de não poder trocar de bônus depois de jogar e não reclamei mais disto). Porém, nem o primeiro atendente e nem a outra souberam explicar porque entrou o bônus errado na minha conta. Enfim, deixa pra lá, eu estou zerado por lá graças a essas palhaçadas de saldos mínimos de saque que sempre favorecem as casas de apostas, não é uma exceção o Casinozer.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.