Casombie Casino - Das Konto des Spielers ist gesperrt.

Hello, it is about the following. I made a deposit in the casino on August 9th, 2022. After about 5 minutes of playing time, I was logged out with the message that another user was logged in. I reported this to live chat and my account was suspended. Since then I've only been put off by the fact that suspicious activity was detected. And I should wait for the exam. It's been 8 days now that I haven't received a message about the ongoing process. Or information what is with my account. I still have a remaining balance. And I think it's a pity that the account was blocked.

Hallo, es geht um folgendes. Ich habe am 09.08.22 eine Einzahlung in dem Casino getätigt nach ca. 5minuten Spielzeit wurde ich abgemeldet mit dem Hinweis es hat sich ein anderer Benutzer eingeloggt. Ich habe den Live Chat dies mitgeteilt worauf mein Konto gesperrt wurde. Seitdem werde ich nur vertröstet das verdächtige Aktivitäten festgestellt wurden. Und ich die Prüfung abwarten soll. Mittlerweile sind es 8tage wo ich weder eine Mitteilung, über laufenden Prozess bekomme. Bzw Information was mit Meinem Account ist. Ich habe noch ein Restguthaben. Und finde es sehr schade, daß der Account gesperrt wurde.

Hello aachef04,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casombie Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? How much did you deposit in total? What is your current balance on your casino?

Please note that such investigation may take up to 14 days so I would definitely recommend to wait only.

Looking forward to your answer.

Regards,

Nick

I just signed up. On 07/23/22 so I haven't used the site for long. I deposited about 300 euros. Remaining credit should be 46 euros or 26 euros I was just about to buy additional free spins while the error occurs.

Ich habe mich frisch angemeldet. Am 23.07.22 also habe die Seite noch nicht lange genutzt. Eingezahlt habe ich ca. 300euro. Restguthaben müsste bei 46euro oder 26euro ich war gerade dabei Freispiele zukaufen, während der Fehler auftritt.

Could you please forward your communication with the casino and any additional proof to nikolas.b@casino.guru?

Hello, I have emailed you the conversation. Many Thanks

Hallo, ich habe Ihnen die Unterhaltung per Email gesendet. Vielen Dank

Thank you aachef04 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, aachef04,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Casombie Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Casombie Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What is the estimated time frame for finishing the player's account investigation? How will he be informed about the results?

Thank you in advance for providing the information.

Hi everyone,

We would like to inform you that the account of the user has been checked by the relevant department and the results have been sent to the user via email today. 

Please accept our sincere apologies for the delay.

Should you have any other questions, feel free to contact us.

Best regards,

Casombie.com

Account has been activated. issue can be closed. Thanks to casino guru.

And as a recommendation, everyone should avoid this casino. There are far better ones

Account wurde Freigeschaltet. Problem kann abgeschlossen werden. Danke an Casino guru.

Und als Empfehlung sollte jeder dieses Casino meiden. Gibt weitaus bessere

Greetings all,

Thank you, aachef04, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have your account unblocked. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you too, Casombie Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru