Cherry Gold Casino - Der Rückzug des Spielers wurde verzögert.

After sending all the verification documents .. I waited 2 weeks for approval and finally convinced me to

I was given a $ 85 bonus plus my $ 25 deposit after each chat with their manager I received different answers to my questions

След изпращане на всички документи за верификация.. Аз чаках 2 седмици за одобрение и накрая ме убедиха да

Ми отпуснат 85$ бонус плюс моя депозит от 25$ след всеки изминал чат с техен мениджър получавах различни отговори на въпросите ми

Dear Тинка,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that your withdrawal of No Deposit bonus winnings has been delayed? Could you please advise which exact bonus you have redeemed and played? Did you receive any confirmation regarding successful account verification?

It’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

According to

I was deceived in the coldest I want a deposit of 25 euros. I've been waiting for them for 1 month and

Според

Мен ме измамиха най хладнокръвно искам си депозита от 25 евро . Аз съм ги чакала 1 месец и

I played with a $ 30 no deposit bonus

I got to $ 5,000 they told me I had $ 115 to withdraw

In two days they made me send the same documents and so for a whole month no one approved me and in the end they ran out of money and gave me $ 85 with a scroll to 2,500, this is pure fraud from this garbage. I want 25 euros back

Играх със 30 $ бонус без депозит

Стигнах до 5000 $ казаха ми че имам 115 $ за теглене

През два дни ме карат да изпращам едни и същи документи и така цял месец никой не ме одобри и накрая ми истриха парите и ми дадоха 85 $със превъртане до 2500 това си е чиста измама от тия боклуци . Искам си 25 евро обратно

Please understand that it is nothing unusual for the casino to limit or restrict player’s winnings from No Deposit bonus. I have checked terms and conditions, and this is what I found https://cherrygoldcasinonew.com/us/terms-and-conditions/:

„The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have max cash-out of over $100. Please note that some offers may include a max cash-out condition equal to 3 times the bonus amount, which is to be stated in Terms and Conditions of a particular bonus. Players cannot claim multiple free bonuses consecutively. Claiming more than one No Deposit Bonus automatically voids winnings to be withdrawn."

If you have received $30 No Deposit bonus ($30 twice = $60 + $25 your Deposit = $85) then the withdrawal was correct. I’m afraid there is not much we can do for you. The casino has followed all the rules.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Тинка,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.