Cookie Casino - Der Spieler hat Probleme, die KYC-Überprüfung abzuschließen.

The casino does not pay. All documents submitted were not accepted without justification. I submitted the documents several times with the best quality but nothing was of any use. Stay away from this casino ..

Das casino zahlt nicht aus.. alle eingereichten dokumente wurden nicht akzeptiert ohne begründungen. Habe die dokumente mehrmals eingereicht mit bester qualität aber nützte alles nichts. Finger weg von diesem casino..

Dear Sandra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you receive any notification that your documents were insufficient? Or you simply submitted documents and haven’t received confirmation, that your account has been successfully verified? Please, forward any relevant communication to kristina.s@casino.guru if there is any.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sandra,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.