Craze Play Casino - Die Gewinne des Spielers wurden für ungültig erklärt.

They mean

Hello,

Please note that your withdrawal request has been declined due to a breach of our Terms and Conditions by betting over the maximum amount allowed when using a bonus feature. The maximum bet allowed when playing with bonus money is €4 per spin.

Your winnings have been voided and the deposit has been returned back to your balance.

Should you have any further concerns, questions or comments, do not hesitate to contact our Customer Service Team.

true but not wagered the bonus and won with the wagered real money

they simply put it differently because they don't want to pay out, don't understand that, that's not the world.

thank you 🙏

Die meinen

Hello,

Please note that your withdrawal request has been declined due to a breach of our Terms and Conditions by betting over the maximum amount allowed when using a bonus feature. The maximum bet allowed when playing with bonus money is €4 per spin.

Your winnings have been voided and the deposit has been returned back to your balance.

Should you have any further concerns, questions or comments, don’t hesitate to contact our Customer Service Team.

stimmt aber nicht habe den Bonus umgesetzt und mit dem umgesetzten realen Geld hab ich gewonnen

die stellen das einfach anders hin weil die nicht auszahlen wollen versteh das nicht das ist ja nicht Welt.

danke 🙏

Dear nbjunit001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Craze Play Casino.

Allow me to ask you a few more question before we would move forward.

Did you bet the bets above 4€ only after completing the wagering? Are you able to access your betting history and forward it to nikolas.b@casino.guru?

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

Looking forward to hearing from you.

Best regards,

Nick

Dear nbjunit001,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.