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Hello, I initiated a withdrawal of 300€ on April 18th and have not received it till now. The last time it took 12 days; today is the 12th day and it's still not here. I have already been verified...

Support just gives the same responses.

Hallo ich habe am 18.4 eine Auszahlung in Höhe von 300€ in Auftrag gegeben und bis heute nicht erhalten beim letzten Mal hat es 12 Tage gedauert heute ist der 12 te Tag und es ist immernoch nicht da Verifiziert habe ich mich bereits …

support gibt nur die selben Antworten .

Dear canslt,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

OK, I'll wait another 2 days and then get back to you

oke ich werde noch 2 Tage warten und melde mich dann

Dear canslt,

Could you please provide me with an update regarding your withdrawal request, Have you received your winnings yet?

Dear canslt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.