DoradoBet Casino - Das Konto des Spielers wurde gesperrt.

Dear abelalbornoz35,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
• Was your account verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I won on sports betting, I won legally, I won often and that's maybe why they blocked my account

Gané en apuestas deportivas, gane legalmente, estuve ganado seguido y por eso tal vez me bloquearon la cuenta

My account was verified, with ID and other requirements requested by doradobet.com

Mi cuenta fue verificada, con DNI y demás requisitos que pidió doradobet.com

Thank you for your reply, abelalbornoz35. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear abelalbornoz35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.