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Hello.

Except they have a withdrawal limit of up to 500 euros, unacceptable I didn't notice it before registering, my mistake, I have requested withdrawal over 3 days and send messages asking how long it will take and no one will reply. I've reported it since 11/2 in chat and have sent 3 emails. What do I need to do to respond. It's not a weekend. to justify

Thanks

Γειά σας. 

Εκτός του ότι έχουν όριο ανάληψης μέχρι 500 ευρώ, απαράδεκτο δεν το είχα προσέξει πριν εγγραφώ, δικό μου λάθος, Έχω ζητήσει ανάληψη πάνω από 3 μέρες και στέλνω μηνύματα να ρωτήσω πόσο καιρό θα πάρει και δεν μου απαντά κανείς. Το έχω αναφέρει από 11/2 στο chat και έχω στείλει 3 εμαιλ. Τι πρέπει να κάνω για να απαντήσουν. Δεν είναι σαβατοκ. για να δικαιολογηθουν

Ευχαριστώ 

Dear Marianthi,

Thank you for submitting your complaint and I am sorry to hear about your withdrawal difficulties. Could you please answer a few questions, so that I can fully understand what the reason for the delay might be? Is this your first withdrawal? What method did you use? Also, what was the last information you received from the casino?

Also, have you completely passed the casino verification process (KYC)? If not, I would like to ask you to be patient, as the delay might be caused by a thorough process of verifying the identity of a player to whom the money is being sent. None of the serious and licensed casinos take KYC lightly. Thank you very much in advance for your reply.

Best regards,

Satrio

Good morning.

I have been properly identified since the beginning of my registration

The withdrawal order was given after casino advice via ecopayz After repeatedly complaining about the luck of my withdrawals we replied that they had a problem with ecopayz and to choose skrill which method did not appear to me. There was constant communication until it was corrected and I canceled the withdrawals and promoted them via skrill.

I was only paid 500 euros and the rest are due from 12/2/20.

Thanks

Καλημερα σας.

Εχω ταυτοποιηθει κανονικα απο την αρχη της εγγραφής μου

Η εντολη αναληψης δοθηκε κατοπιν συμβουλης του καζινο μεσω ecopayz  Μετα απο συνεχεις οχλησεις μου για την τυχη των αναληψεων μου  μου απαντησαμε  οτι εχουν προβλημα με το ecopayz και να διαλεξω skrill η οποια μεθοδος δεν εμφανιζοταν σε μενα. Εγιναν συνεχεις επικοινωνιες μεχρι που διορθωθηκε και   ακυρωνω τισ αναληψεις και τις προωθησα μεσω skrill.

Μου προχωρησανε μονο τα 500 ευρω και παραμενουν τα υπολοιπα απο 12/2/20.

Ευχαριστώ

Hi Marianthi,

Thanks for the reply. I have contacted the casino representative regarding this issue and hopefully, they will get back to us soon.

Regards,

Good morning,

We feel sorry for the inconvenience which you had with a withdrawal's methods. During that time we really had some temporary technical problems with Ecopayz withdrawal method and that is why we offered another way of  withdrawal - Skrill.

Our financial department sent you a schedule of withdrawal and it was paid out in accordance to the schedule without any delays (14.02,17.02.,19.02., 21.02.)

All withdrawals were made in accordance with our Terms & Conditions ( Item 8: Payment rules)

On the moment, the technical problem with Ecopayz withdrawal method is decided and you can use this method for any further withdrawals. In case you make a decision to come back and to make a deposit - our casino is ready to offer you some personal bonuses for the inconvenience which you might had.

Best wishes,

DozenSpins Team

Dear Marianthi,

Could you please confirm for us if you received your funds? Many thanks

Dear Marianthi and Dozen Spins Casino,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.