Dream.Bet Casino - Der Rückzug des Spielers verzögert sich aufgrund wiederholter Informationsanfragen.

Hello, I have requested a withdrawal of my money but they keep asking for the same information over and over. I keep sending it repeatedly without receiving a proper response. I am a VIP member with them and I feel like I'm getting treated poorly. This is really frustrating.

hej jeg har bedt om at få udbetalt mine penge, de bliver bare ved med at bede om de samme info og jeg sender dem igen og igen uden rigtigt at svare noget. jeg er vip medlem hos dem og bliver behandlet som ved ikk hvad. det er virkelig frustrende

Dear umer07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you cannot withdraw because your account hasn't been verified yet?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello. Yes, I have sent all the necessary documents. whh hours

hej. ja jeg har send alle nødvendige dokumenter afsted . vh umer

Thank you very much for your reply, umer07. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello. many thanks for the help. I have received my payment. whh hours

hej. mange tak for hjælpen. jeg har fået mit betaling. vh umer

Dear umer07,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru