Efbet Casino - Das Konto des Spielers wurde gesperrt.

Hello Hristina,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Efbet Casino. Allow me to ask you a few more question before we would move forward.

Was this your fist deposit into the casino? Did the casino refund the deposited amount after your account got blocked? Could you please advise when exactly did they block your account?

Please note that it is against the casino term's to use someone else's card and they had every right to close your account. Keep in mind that if you will ever play in any other casino again to register under your name and use only your own payment methods otherwise they will block you again.

In this current case, you should get back your deposit and it is up to the casino whether they reopen your account or not.

Regards,

Nick

Hello

This is not the first deposit in the casino. My amount has not been refunded and my account has been blocked on 29.01.22

I received a warning message by email dated 17.11 that if I deposit with someone else's card my account will be closed. The problem is that I did not see this message, I saw it only on January 29 when I realized that my account is already blocked.

Здравейте

Това не е първият депозит в казиното. Сумата ми не е възстановена и акаунтът ми е блокиран на 29.01.22

Имала съм предупредително съобщение по имейл от дата 17.11,че ако депозирам с чужда карта профилът ми ще бъде закрит. Проблемът е че не съм видяла това съобщение, видях го едва на 29.01 когато разбрах че акаунтът ми вече е блокиран.

Also, when I deposited for the last time, I did not deposit by card, but by pay

Също така когато депозирах за последно не съм депозирала с карта а чрез изипей

Hello Hristina,

Unfortunately, it is not only about the message you received but it is clearly in the casino terms as well, which you agreed to when you registered. It can be found here: https://www.efbet.net/UK/help#circumstances

3.4. All Customers should at all times be able to guarantee not to be:

- Acting on behalf of a third party

- Depositing money of unclear origin

- Depositing money through a credit card which they are not authorized to use or knowingly receiving money from such credit card.

The money deposited from the 3rd party should be refunded back there and your own deposits to your own payment. What did you mean you deposited by "pay"?

Also please note that if you had no balance left when your account was blocked, the casino has no obligation to pay you out (they still should pay out the 3rd party thou)

Regards,

Nick

Hello

I had a balance when my account was blocked. I still don't have an answer from the site.

Здравейте

Имах баланс когато акаунтът ми беше блокиран. Аз все още нямам отговор от сайта.

Dear Hristina,

Could you please sum it up 1 more time with the balances as well?

How much did you deposit with friend's card? - what happen to that balance (did you lose it or won anything with it)?

How much did you deposit with your own payment? - what happen with that money?

How much was your balance when they blocked you?

The deposit with the card no friend I do not remember how much it was, because I can not log in and see the history of deposits. The deposit by a friend's card was in late December or early January. I did not win anything with the deposit through a friend's card. When I deposited with my money, then I won BGN 200, after which my account was blocked when I released them for withdrawal. Then they were returned to the account and I could not withdraw them due to the fact that I had previously deposited a card with a friend. I was told that these BGN 200 will remain in the account and my account will be closed until a team from efbet makes a decision within 10 working days. Today is day 9 and I still don't have an answer from them.

Депозита със картата не приятел не помня колко беше, защото не мога да влезна в профила и да видя историята на депозитите. Депозита чрез карта на приятел беше я края на декември месец или в началото на януари. С депозита чрез карта на приятел не спечелих нищо. Когато депозирах с мои пари, тогава аз спечелих 200лв,след което профилът ми беше блокиран, когато ги пуснах за изтегляне. След това те отново бяха върнати в сметката и не можвх да ги изтегля, поради факта че преди врвмв съм депозирала с карта на приятел. Казаха ми че тези 200лв ще останат в сметката и акаунтът ми ще бъде затворен докато екип от efbet не вземе решение от срок до 10 работни дни. Днес е ден 9 и все още нямам отговор от тях.

Let me add that the deposit with my money was BGN 15

Да допълня че депозита с мои пари беше 15лв

Today I called the site to ask when I will get an answer from them, because I still do not have an answer. I was told to wait 10 days. Today is the tenth day and they said they have not yet made a decision.

Днес звъннах на сайта за да попитам кога ще получа отговор от тях, защото все още нямам отговор. Казаха ми да изчакам 10 дни. Днес е десетият ден и те казаха че все още не са взели решение.

Hello again. I want to say that my account is unlocked. The amount is also available. thanks

Здравейте отново. Искам да кажа че акаунтът ми е отключен. Сумата също е налична. Благодаря

Thank Hristina for letting us know that your account is now unlocked. Please be sure to never ever use someone else's card in any online casino as it will definitely cause you a lot of trouble. Always use your own personal details and payments to surely get your winnings. The complaint will be now closed and please do not hesitate to contact us if you will come across any other trouble again in the future.

Regards,

Nick