Emojino Casino - Der Rückzug des Spielers wurde abgelehnt.

Hello

I deposited a total of € 1,300 in the casino, relapsed again with my gambling addiction, then caught myself again and wanted to pay out another € 600, but was refused because I was supposed to wager once, then told me that I was addicted to gambling and should pay me at least the 600 € .... I will be forced to continue playing ..... even though I have come out .... I have all emails and payment confirmations .... it is actually only money that I paid myself have ... no winnings no bonus money .... find such behavior of an MGA licensed casino impossible ..... ask for help ..... my addiction is enough already have enough to fight ..... love Greetings Reiner

PS: Account is now blocked and the last balance I have is the 600 € by Trustly on payment ...

Hallo

habe in dem Casino in Summe 1300€ eingezahlt, bin wieder Rückfällig geworden mit meiner Spielsucht, habe mich dann wieder gefangen und wollte davon noch 600€ auszahlen, wurde mir aber verwehrt da ich die Einsätze einmal umsetzen sollte, habe dann mitgeteilt das ich Spielsüchtig bin und mir wenigstens die 600€ auszahlen sollen....werde gezwungen weiter zu spielen.....obwohl ich mich geoutet habe....habe alle emails und Auszahlungsbestättigungen vorliegen....es sind eigentlich nur Gelder die ich selbst eingezahlt habe...keine Gewinne keine Bonusgelder....finde ein solches Verhalten eines MGA lizensierten Casinos unmöglich.....Bitte um Hilfe.....mir reicht die Sucht schon habe da zu kämpfen genug.....Lieben Gruss Reiner

PS: Konto ist nun gesperrt und der letzte Stand den ich habe das 600€ per Trustly auf Auszahlung stehen....

Dear AMGE55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise about the exact timeline of events (fix it if necessary)? Was your account fully verified previously?

-         You have requested a withdrawal before the wagering of real money was completed

-         You informed casino about your gambling problem

-         Account was blocked

-         €600 is still blocked inside

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello

thank you for your message you paid me the 600 € in arrears ...... anyway a deal by the casino that I find impossible ...... if you have to beg for your own money ..... support has to be cruel first you threaten like in my case with CasinoGuro and MGA .....

love from

AMGE55

Hallo

danke für deine Nachricht Sie haben mir die 600€ nachträglich ausgezahlt......trotzdem ein handeln des Casinos das ich unmöglich finde......wenn man um sein eigenes Geld betteln muss.....Support grausam erst muss man drohen wie in meinen Fall mit CasinoGuro und MGA.....

lieben Gruß

AMGE55

Thank you very much, AMGE55, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Hello

yes we can close the money is back ......

Greeting

AMGE55

Hallo

ja können wir abschließen das Geld ist zurück......

Gruss

AMGE55

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, AMGE55, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru