Europa Casino - Die Gewinne des Spielers wurden begrenzt.

This was my request Made to the online casino, but their response is at the bottom of the message...

"Without prior notice, on February 2, 2023, at 00:38 AM, I obtained the sum of $1,079usd;

After continuing to participate in the game, I realized that at 00:40 am my balance was different; I had $267.8.

Reviewing my BELCEBU2017 casino account, they deducted a total of 769.28 usd. Which I earned and request the restitution of these amounts.

I attach pictures....

Grateful in advance and hoping not to have to resort to legal issues and/or disclose these conditions to some.

social networks, I hope the best answer.

In addition, he added that in Chile they do not have the banking conditions to make profit withdrawals, therefore I request the payment method for this. It is a good platform to play casino games, but I ask for the corresponding help"

Casino automatic summary response:

"Tania.

I find that the loyalty method is a hoax, leading people or users like me to hope to find a place to have fun and win, without these situations happening.

As stated, I was deceived by Europa casino and I will not be part of this fraud.

Bcc:...

ATTE

BELCEBU2017

On 2023 M02 7 23:39:13 UTC, Tania support@europacasino.com wrote:

Dear Daniel,

Thank you for choosing us.

I would like to inform you that you successfully met the wagering requirement of the bonus, however the amount of $769.28 was deducted from your account because the funds generated from the bonus were above the maximum amount that can be received from the bonus.

Terms and Conditions apply.

In relation to your query "in Chile they do not have the banking conditions to make profit withdrawals, therefore I request the method of payment for this.", I would like to inform you that the methods enabled for withdrawals in Chile are the following: Astropay Card Payout , EcoPayz, MasterCard, Skrill (Moneybookers), MuchBetter, Neteller, Visa. Sorry if the method you want to use is not available!

I hope this information has been useful.

We are at your disposal.

Best regards,

Tanya | Customer Service"

It's a hoax!!! And it is unfortunate, since we are constantly looking for options where we can have fun and earn some extra money in these living conditions.

I share it, so that another person does not believe in things that are not what they seem..

This casino cheats!!

Esta fue mi solicitud Realizada al casino online, pero su respuesta está al pie del mensaje...

"Sin previo aviso, con fecha 2 de febrero de 2023, a las 00;38 AM, logré la suma de $1.079usd; 

luego de continuar participando del juego me percato de que a las 00:40am mi saldo era diferente; tenía 267,8 usd. 

Revisando mi cuenta de casino BELCEBU2017, me descontaron un total de 769,28usd. Los cuales me gané y solicito la restitución de estos montos.

Adjunto imágenes....

Agradecido de antemano y esperando no tener que recurrir a temas legales y/o divulgar estás condiciones a algunas.

redes sociales, espero la mejor respuesta.

Además, agregó que en chile no tienen las condiciones bancarias para realizar retiros de ganancias, por lo tanto solicito la modalidad de pago de esto. es una buena plataforma para participar en juegos de casino, pero solicito la ayuda correspondiente"

Respuesta resumen automática del casino:

"Tania.

Encuentro que es un engaño el método de fidelidad, conllevando a que personas o usuarios como yo tengan la esperanza de encontrar un lugar para divertirse y ganar, sin que pasen estas situaciones.

Como lo indique, Europa casino me engañó y no seré parte de este fraude.

CCO:...

ATTE

BELCEBU2017

El 2023 M02 7 23:39:13 UTC, Tania support@europacasino.com escribió:

Estimado Daniel,

Gracias por elegirnos.

Me gustaría informarle que usted cumplió exitosamente el requisito de apuesta del bono, no obstante, se descontó la cantidad de $769.28 de su cuenta porque los fondos generados del bono estaban por encima de la cantidad máxima que se puede recibir del bono.

Aplican Términos y Condiciones.

En relación a tu consulta "en chile no tienen las condiciones bancarias para realizar retiros de ganancias, por lo tanto solicito la modalidad de pago de esto.", me gustaría informarte que los métodos habilitados para retiros en Chile son los siguientes: Astropay Card Payout, EcoPayz, MasterCard, Skrill (Moneybookers), MuchBetter, Neteller, Visa. ¡Lamento si el método que deseas usar no está disponible!

Espero que esta información haya sido útil.

Quedamos a su disposición.

Best regards,

Tania | Customer Service"

Es un engaño!!! Y es lamentable, ya que constantemente buscamos opciones en donde divertimos y ganar algo de dinero extras en estas condiciones de vida.

Lo comparto, para que otra persona no crea en cosas que no son lo que parece..

Este casino engaña!!

Dear Belcebu2017,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise what specific bonus did you play and what were the terms and conditions associated with the bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Belcebu2017,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.