Evobet Casino - Der Versuch des Spielers, sich selbst aus dem Casino auszuschließen, wurde übersehen.

I informed them about gambling addiction via email and that my account will be permanently closed. They do not respond to any email.

Habe per Email auf spielsucht hingewiesen und das mein Konto dauerhaft geschlossen wird sie reagieren auf keinerlei Email.

Dear Heiko004,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, I wrote permanently, they wrote me back that there is only a period between 3 days and 3 months

Ja habe ich habe geschrieben permanent dauerhaft sie haben mir zurück geschrieben das es nur einen Zeitraum zwischen 3 tage und 3 Monate gibt

Could you please forward the relevant communication to petronela.k@casino.guru? Thank you very much in advance.

Dear Heiko004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.