ExciteWin Casino - Der Rückzug des Spielers wurde verzögert.

I have on 9.3. requested a payout of €500. Again and again I was put off via live chat, as soon as possible will be paid out. Today I was informed that my amount should be paid out on Friday the 25th.

Why don't they pay out immediately, or at least tomorrow? I have never experienced anything like this in any other casino. I can't understand the good reviews.

I want my money tomorrow, not Friday, I've waited long enough. Can you help me with that?

Ich habe am 9.3. eine Auszahlung von 500€ beantragt. Immer wieder wurde ich per Livechat vertröstet, so schnell wie möglich wird ausgezahlt. Heute wurde mir mitgeteilt dass mein Betrag am Freitag den 25. ausgezahlt werden soll.

Wieso zahlen die nicht sofort aus, oder zumindest morgen? Sowas habe ich noch in keinem anderen Casino erlebt. Die guten Bewertungen kann ich nicht nachvollziehen.

Ich möchte mein Geld morgen, nicht erst Freitag, ich habe lange genug gewartet. Können Sie mir dabei helfen?

Dear HeadHunter747,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The Email kristina.s@casino.guru doesnt exist 🙁

I haven't paid there yet. The verification has been completed successfully.

I was just put off again. It's now 3 to 5 days. My withdrawal request is from 9.3. was only verified on 24.3. Employees only ever send standard replies. "Please be patient" or "Your request has higher priority". This casino is absolutely dubious.

Ich habe dort noch nicht ausgezahlt. Die Verifizierung wurde erfolgreich abgeschlossen.

Ich wurde gerade wieder vertröstet. 3 bis 5 Tage heißt es nun. Meine Auszahlungsanfrage ist vom 9.3. verifiziert wurde erst am 24.3. Die Mitarbeiter senden immer nur Standardantworten. "Bitte haben Sie noch ein wenig Geduld" oder "Ihre Anfrage hat erhöhte Priorität". Dieses Casino ist absolut unseriös.

Thank you for your reply, HeadHunter747. Please note that if you are not able to send it to my email address, you can post screenshots of the conversations here.

Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Without a bonus.

Stands on pending.

I get comforted every day.

I'll post the pictures later.

Thanks and regards

Ohne Bonus.

Steht auf pending.

Ich werde jeden Tag erneut vertröstet.

Die Bilder posten ich später.

Danke und Gruß

The casino just replied that the money should be paid out on 04/01. I won't believe that until it's in my account. I can really only advise everyone against playing in this Scamcasino.

Thank you for contacting our Excitewin Support Team.

We would like to inform you that your withdrawal request has been verified to process on 01/04 from our side and you will receive an email as soon as it will be completed.

Thank you for your patience and understanding.

If you have any additional questions, please, do not hesitate to contact us via email support@Excitewin.com or via Live Chat.

Best wishes,

Excitewin.com

Das Casino hat mir soeben geantwortet, dass das Geld am 01.04 ausgezahlt werden soll. Das glaube ich erst wenn es auf meinem Konto ist. Ich kann wirklich nur jedem abraten in diesem Scamcasino zu spielen.

Thank you for contacting our Excitewin Support Team.

We would like to inform you that your withdrawal request has been verified to process on 01/04 from our side and you will receive an email as soon as it will be completed.

Thank you for your patience and understanding.

If you have any additional questions, please, do not hesitate to contact us via email support@Excitewin.com or via Live Chat.

Best Wishes,

Excitewin.com

Then it took a whopping 4 weeks for the money to be in my account, if it ever arrives.

Dann hat es sage und schreibe 4 Wochen gedauert bis das Geld auf meinem Konto ist, falls es überhaupt ankommt.

Thanks for the update, HeadHunter747. I agree, it took a little long, but it sounds like we are finally on the right track. Let's wait for a few more days and hopefully, you will receive your withdrawal in no time. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

After 4 weeks the money is finally here.

Thank you for the effort.

I do not recommend this casino at all.

Nach 4 Wochen ist das Geld endlich da.

Danke für die Mühe.

Dieses Casino ist absolut nicht zu empfehlen.

Awesome news, HeadHunter747. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.