Vulkanvegas-Website, die sie nicht bezahlen

Dear,

If anyone can help me, I would be very grateful!

I recently made deposits on the site: https://vulkanvegas3.com/pt/weekly-bonus, the money drops instantly, I managed to earn 1,000 reais within the platform, but now I can't withdraw the money, I've made more than 10 attempts of withdrawals is always rejected, support does not tell me what is being done wrong, I have KYC verification already.

I feel cheated, I would like to know if anyone has already managed to withdraw?

Is anyone having the same problem? where can we report this site, as it is deceiving users, they do not pay correctly and do not help

Prezados,

Se alguém puder me ajudar, ficarei muito grato!

Recentemente fiz depósitos dentro do site: https://vulkanvegas3.com/pt/weekly-bonus, o dinheiro cai na hora, consegui lucrar 1 mil reias dentro da plataforma, porem agora não consigo sacar o dinheiro, já fiz mais de 10 tentativas de saques sempre é rejeitado, o suporte não me fala oque está sendo feito errado, tenho a verificação KYC já.

Me sinto engado, gostaria de saber se alguém ja conseguiu sacar ?

Alguém esta tendo o mesmo problema? onde podemos denunciar esse site, pois esta engando os usuários eles não pagam corretamente e nem ajuda

Hello there,

I'm sorry you're facing such an issue. What I found most severe is the lack of communication.

However, I would start with the bonus you took. Is there any maximum cashout amount applied to this bonus? Have you already fulfilled the wagering requirements? Have you met all other conditions mentioned in the promo?

Maybe you can try a different payment option.

But first, I want to make sure that all bonus conditions have been met.

Kindly let me know.

Good morning!

Yes, I meet all the requirements, the bonus value has already been to the real value, available for withdrawal, I already have all KYC verification, documents...

First attempt was via pix, they canceled the method

the other attempts were via transfer, claiming that I filled in the wrong data, but they don't say what's wrong so I can correct it, very strange.

Now I tried another means of transfer, I'm waiting, but the support is terrible, I hope to be able to withdraw my earned money fairly.

Ola bom dia!

Sim atendo todos os requisitos o valor do bônus já foi para o valor real, disponível para saque, inclusive ja tenho toda verificação KYC, documentos...

Primeira tentativa foi via pix, cancelaram o método

as outras tentativas foram via transferência, alegando que eu preenchi os dados errados, porem eles nao falam oque esta errado para eu poder corrigir, muito estranho.

Agora tentei outro meio de transferência, estou aguardando, mas o suporte é péssimo, espero poder sacar o meu dinheiro ganho de forma justa.

If the 3rd attempt fails as well and they won't explain what you did wrong, you should consider submitting a complaint. I believe that even if you added wrong data, they should help you submit the withdrawal correctly.

I'm going to complain to those who their support doesn't help, they always give the same answer, or they ask to wait, they say that the process is done by the financial sector...

I have already opened an incident report, already losing hope of receiving this amount.

Deposits are approved instantly, a matter of seconds, but withdrawals are all rejected.

I have proofs, pint., chat all filed away, the site is not honest.

Vou reclamar para quem o suporte deles nao ajudam, dão a mesma resposta sempre, ou pedem para aguardar, falam que o processo é feito pelo setor financeiro...

Ja abri um boletim de ocorrência, játo perdendo a esperança de receber esse valor.

O deposito são aprovados na hora, questão de segundos, mas o saques todos rejeitados

Tenho provas, pint., conversar tudo arquivado, o site não é honesto.

Hello!

You can submit the complaint via our resolution center, just click this link, please:

https://casino.guru/complaints/create

I think that you could use further help. Sadly, it does not seem you'll be able to solve this issue with the casino's support. Allow us to help you if possible.

Dear I couldn't I opened a complaint through this site there!

It's been more than two working days on the site> https://vulkanvegas.com/pt, they really don't pay, it's a fraud, it's deceiving users, be careful, don't put money there, see the evidence in the images...

it was requested on 7/9/2022, today is 7/14/2022, status still remains the same, I see what support says

This site is boring, take it down ... Report

Prezados Não consegui Abri reclamação por esse site ai!

Ja fazem mais de dois dias uteis o site> https://vulkanvegas.com/pt, eles realmente nao paga, é um fraude, fica enganando os usuários, tomem cuidado, não coloquem dinheiro lá, veja as provas nas imagens...

foi solicitado dia 09/07/2022, hoje é dia 14/07/2022, status ainda permanece o mesmo, vejo oque suporte fala

Esse site é furada, tirem do ar ... Denuncie

I'm wondering, why did they reject the other withdrawals via bank transfers?

Also wanted to know, did you see the support response....

The deadline has passed, my documents have been verified by them

Tambem queria saber, voce viu a resposta do suporte....

Já passou do prazo, meus documentos foram verificados por eles

I'm also concerned that you weren't able to create a complaint.

Could you kindly try this link, please?

https://casino.guru/complaints

Let me know whether you were successful, thank you.

See the email I got from them

Oh, it's approved that the site is a fraud, people be careful don't put money

"Your withdrawal request has been cancelled.

As per our AML policy, you are required to make a deposit using your chosen payment method before submitting a withdrawal request.

Please contact our Customer Service team for more detailed information.

Transaction ID: d569d49a-c03d-4d4d-8f54- 0695fc5b6a54

Value: 834.00BRL"

After several withdrawal attempts, all rejected, I changed the withdrawal method, still nothing approved. Now they inform you that to be able to withdraw the amount that was won fairly in the game, it is necessary to make more deposits, they are crazy, how am I going to deposit, without even withdrawing with you lol

I made more than 3 deposits, and no withdrawals were approved, always overdue, apologies and excuses.

I ask for someone's help to denounce the authorities.

Veja o e-mail que eu recebi deles

Ai está aprova que o site é uma fraude, pessoal cuidado não coloque dinheiro

"Sua solicitação de saque foi cancelada.

De acordo com nossa política AML, você precisa fazer um depósito usando o método de pagamento escolhido antes de enviar uma solicitação de saque.

Entre em contato com nossa equipe de Atendimento ao Cliente para obter informações mais detalhadas.

ID da transação: d569d49a-c03d-4d4d-8f54- 0695fc5b6a54

Valor: 834,00BRL"

Depois de varias tentativas de saque, todas rejeitadas, mudei a forma de saque, mesmo assim nada de aprovado. Agora eles informam que para poder sacar o valor que foi ganho de forma justa no jogo, é necessário realizar mais depósitos, eles estão loucos, como vou depositar, sem nem sacar em consigo kkkk

Fiz mais de 3 depósitos, e nenhum saque aprovado, sempre passa do prazo, desculpas e desculpas.

Peço ajuda de alguém para que denuncie as autoridades.

The e-mail from them definitely doesn't mean they're scammers. If you attempt to withdraw via a payment method that you haven't used for a deposit, they'll cancel it in most of casino.

The main question is why they rejected the previous withdrawal attempts. If it was approved before, then you wouldn't face the issue with the new withdrawal method.

Daniel, if I have money to receive that was earned correctly within the site, all documents approved, everything ok, several attempts, all rejected, without help from support.

Informing that for a new deposit to be requested, so I can try a new withdrawal, are you kidding me? I don't put any more reais on this site, nor currency...

That for me is a blow! If it wasn't for already paid, I use other betting sites, like the same way it's deposit for them, the site has to pay the winnings too. The evidence is there, I don't have to keep making up lies.

Daniel, se eu tenho um dinheiro para receber que foi ganhado de forma correta dentro do site, todos documentos aprovados, tudo ok, varias tentativas, todas rejeitadas, sem ajuda do suporte.

Informando que para que seja solicitado um novo deposito, para ai sim eu tentar um novo saque, você ta de brincadeira comigo? nao coloco mais nenhum real nesse site, nem moeda...

Isso para mim é golpe sim ! Se não fosse ja teriam pagado, uso outros site de apostas, tipo da mesma forma que é deposito para eles, o site tem que pagar os ganhos também. as provas estão ai, nao tenho porque ficar inventando mentiras.

I'm just telling you that I understand why they ask you to make a deposit with the new payment method (they probably need to register the payment method into their system this way), but I still don't understand why they rejected the previous withdrawals. That's what I consider as the main issue and they should tell you why they rejected it.

You are equal to the site support.

Need help! Solution

Você esta igual ao suporte do site.

Preciso de ajuda! Solução

If they don't explain you why they rejected the previous withdrawals, then you can submit a complaint on our website. I can understand why you don't want to make another deposit with the other method.

Hello,

I urge you to submit the complaint, please note that we can't help you like this.

Please click this link:

https://casino.guru/complaints/create

Hello good day!

I already made the complaint there on this site ( https://casino.guru/complaints/create )

For those who see these pots, be careful, don't put your money on the site ( https://vulkanvegas.com/pt )

Site doesn't pay, support is terrible, but 30 days of withdrawals requested, more than 10 withdrawals rejected, so far I have 1,000.00 on the site, and I can't withdraw, I've lost hope, as an example, don't use the betting site.

Olá bom dia!

Já fiz a reclamação lá nesse site (https://casino.guru/complaints/create)

Para quem ver esse pots, tomem cuidado, não coloque seu dinheiro no site ( https://vulkanvegas.com/pt )

Site não paga, suporte é péssimo, mas de 30 dias solicitados os saques, mais de 10 saques rejeitados, ate o momento estou com 1.000,00 dentro do site, e não consigo sacar, ja perdi as esperança, como exemplo, não use o site para aposta.

Hello,

I'm sorry but there is no complaint to be found. Kindly check your profile section tab: "complaints":

Feel free to click the "submit a complaint" button to proceed.

Something is definitely wrong with your previous withdrawals. Please share any support or chat replay associated with this issue. Preferably by copy-pasting the text into the body of a post so it can be auto-translated to English.

my man, this casino is very strange and dishonest...a few month later I heard same situation....they do it what they want. And I don't know who will help you (