Beschwerde über Plattform 5588ber

Good evening, I downloaded the 5588bet app and logged in and everything they asked me to do the verification, however they gave me 10 reais and I won 200 and then to make the withdrawal and after 24 hours they didn't make the deposit into my account and I went to ask for help from support from the platform and the attendant said that my account was not readable and asked to return the winnings to the account and she told me that it is the machine and cannot be handled by a human, please I would like a solution on this

Boa noite baixei o app 5588bet e e fiz o login tudo que pediram para fazer a verificação no entanto me deram 10 reais e eu ganhei 200 e pois para fazer a retirada e após 24 não fizeram o depósito na minha conta e fui pedir ajuda para o suporte da plataforma e a atendente disse que minha conta não era legavel e pedir para devolver pra conta os ganhos e ela me disse que é a máquina e não pode ser manuseado por humano por favor gostaria de uma solução sobre isso

And finally he canceled the 200 reais that I was about to withdraw and I couldn't play anymore

E por fim cancelou o 200 reais que estava para retirar e não consegui mais jogar

Hello. Looks like we don't have this casino in our database yet. I will ask our data team to review it.

So let me understand it correctly, you have passed the verification, yes? What exactly was the problem with your account? Did they explain to you why have they cancelled the 200?

I will wait for your answer and try my best to help.

Because it was only the machine that could cancel the bonus and not a person

Por era só a máquina que pode cancelar o bônus e não uma pessoa

I am still little bit "lost" here. Could you kindly explain to me your present situation with the casino?

What kind of bonus did you play?

Has your account been fully verified so you would be able to withdraw any of your winnings?

You can always submit a free-of-charge complaint, if you need some help use this link please. We allow casinos 14 full days to verify players and process the payment.

Hello there. Let me help you with submitting your complaint with our team.

Just click on this link please whenever you would like to start. Write in all the information needed and in your situation as for the casino you choose "I do not know the casino" field.

Please do insert a note with the URL of the casino, https://5588bet.com/. It will surely help our team with the complaint solving.

If you need any help do not hesitate to write here.

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