Cybercoins Casino schließt KYC nicht ab und zieht 219 USD ab

I registered with Cybercoins with a 50fs bonus. The bonus conditions stated that no minimum deposit was required to withdraw earnings.

I completed the WR and requested withdrawal.

According to the reviews, they have kyc and instant withdrawal. But it was not like that.

I contacted them by email because the chat is not available. They replied asking for a €20 initial deposit.

I told them about the bonus requirements. They ignored me. They told me that without a deposit of €20 there was no withdrawal.

I made the deposit, very upset, but I ended up doing it. THEY DISAPPEARED!

They never approved my kyc and my withdrawal is "in process".

They don't even answer the email by chance!

Has anyone had any experience on this site?

Me registré en Cybercoins con un bono de 50fs. Entre las condiciones del bono se indicaba que no era necesario depósito minimo para retirar las ganancias.

Completé el WR y solicité el retiro.

Según las reseñas, tienen kyc y retiro inmediato. Pero no fue así.

Me comuniqué por mail porque el chat no está disponible. Me respondieron pidiendo 20€ depósito inicial.

Les comente sobre los requisitos del bono. Me ignoraron. Me dijeron que sin depósito de 20€ no había retiro.

Hice el depósito, muy molesta, pero lo terminé haciendo. DESAPARECIERON!

Nunca aprobaron mi kyc y mi retiro está "en proceso".

El mail, ni siquiera de casualidad contestan!

Alguien tuvo alguna experiencia en este sitio?

Hello, I was looking to see if we have this casino in our database and it is being reviewed. According to what I've seen, they already have a pretty low safety index, which says it all. 

I see that there are discrepancies in what they have stated on the website and what the live chat told you. 

So you deposited here, delivered the documents, and haven't heard from the casino since? 

I would probably lodge a complaint if that's the case and see if something can be done or not.

Hi Jaro, that's exactly it, I deposited, submitted all the documents, and I haven't had any further response from the casino. I will file a complaint and wait at least for my deposit to be refunded. It's frustrating!

Hola Jaro, fue así mismo, deposité, presente todos los documentos, y no tuve más respuesta de parte del casino. Presentaré una queja y esperaré al menos el reembolso de mi depósito. Es frustrante!

I would certainly do that if I were you and see what I can find out. I hope it ends well. 

Feel free to update me if you learn anything. 

Same thing happened with me! They said I can make a withdraw as soon as I make a deposit of €20 because of AML. After made the deposit now they are saying my documents are not approved and it's been 5 days now they completely ignore me

Hey, I'm pretty sorry to hear that. So did you also find out why your documents were not accepted? It's an important process that players often have to go through and if it's not successful you won't be able to withdraw the money. 

Therefore, it would be useful to know what reason the casino had for this. We give casinos 14 days to resolve KYC and so if nothing happens in the next few days, I would think about lodging a complaint with us. 

Please let me know if you have made any progress or not.

The attitude of this site is completely crazy. They are going to "report" me for my review, because they say it's fake! THEY ARE COMPLETELY CRAZY! THEY CLOSED MY ACCOUNT, CONFISCATED MY FUNDS AND ARE ALSO THREATENING ME!

La actitud de este sitio es una completa locura. Me van a "denunciar" por mi reseña, porque dicen que es falsa! ESTAN COMPLETAMENTE LOCOS! ME CERRARON LA CUENTA, CONFISCARON MIS FONDOS Y ADEMÁS ME AMENAZAN!

You are 100% right. I think they are running a dead casino and they are not paying a dime to anyone. their words changes everyday. 

No Sir. They gave me no reason. They are not responding or replying to me anymore.

So if what you describe happened, why haven't you filed a complaint with us yet if you feel that the casino is not telling the truth and you did nothing wrong? Don't you think it would be a good idea for our experts to look into this?

But I see what they wrote to you and therefore you have fulfilled everything except the verification deposit which is mandatory in every casino. If you don't, you probably won't get your money. This is not to say that there can't be some problems even if you do so, but without verifying the payment method it won't be possible.

Sir I have deposited 21.16 euro

Jaro, the casino is not listed, I can't file the complaint.

Either way, I don't think they'll pay me, they closed my account!

Jaro, el casino no está listado, no puedo presentar la queja.

De cualquier manera, no creo que me paguen, me cerraron la cuenta!

Don't let them steal your money, if we don't do anything they are going to continue this scamming. at least we should try to stop them

Oh, and does that mean that you were asked to make another deposit or did you deposit it recently? Have you even tried to make a withdrawal yet? 

It's okay that we don't have a casino listed. Just file a complaint against another casino and write in the text which one it is. Our team will edit it and try to help you. 

What do you think? 

Yes I have tried to make a withdrawal but they are not processing the withdrawal. Yesterday I got an email from them saying that I need to proof that the binance account belongs to me and I have made the payment using that account which I sent them right after but now they are asking both documents in one sreenshot which is practically and technically an impossible task. I've asked them to provide me an example but they haven't send me anything

Hello,

Eventhough I understand why the casino prefers all details in one place, to me it seems like they do not think much of the real option the user has.

If I may, I would at least try to suggest a possible option to get this over with.

Instead of sending screenshots, would you capture a video showing your account since the initial login? Blur down all personal details, starting with password. the point is to show the casino you have access to the wallet and are able to show them all required details, eventhough not in one screenshot.

Perhaps it sounds like a complicated option, but since I read what you have been through, I guess you would prefer to get this resolved as soon as possible. Based on my experiences, rather than wait for the casino to accept reality, it is more beneficial to actively find any working solution.

Are you willing to try?

PS: please do not add screenshots showing your personal details. The number of phishing attempts increasing daily and this is public forum after all. 🙏