Habe bei Ggbet gespielt, aber sie wollen nicht auszahlen (Seite 2)

I have absolutely no other account than the one I had with them. The only thing that could be a problem is that I am connected to a free internet through wifi that all my neighbors also use.... then there may be people with the same name in my city but a different last name.

I just think it's so strange and bad that as long as you deposit money and play then there are no problems but when you win then things have to be invented just because they don't want to pay out.

I expected all week that I would get all my winnings as they said all week in the chat. But no

Jag har absolut inte något annat konto än det jag hade hos dom. Det enda som kan va problem är att jag är uppkopplad på ett fritt internet genom wifi som alla mina grannar använder också....sen kan det finnas personer med samma namn i min stad men annat efternamn.

Jag tycker bara det är så konstigt och dåligt att så länge man sätter in pengar och spelar då finns det inga problem men när man vinner då ska det hittas på saker bara för att dom inte vill betala ut.

Jag förväntade mig hela veckan att jag skulle få hela min vinst så som dom sagt hela veckan i chatten. Men nej

Hm, it's such a dumb question but do you know if any of the people you are connected to on the same wifi also have an account in this casino ? That could be important too.

As for the withdrawal, I saw that the casino told you that you should get it, I suppose nothing has changed am I right ? 

Hello

No, unfortunately I don't know that as I live in the middle of town and many use the free wifi.

I am waiting for the payment they gave me of 4548 Swedish kronor is still in progress

Hej

Nej det vet jag tyvärr inte då jag bor mitt i stan och många användare det fria wifi.

Jag väntar på utbetalning som dom gav mig på 4548 svenska kronor är fortfarande in progress

what does the internet have to do with excuses for not paying everything, unreliable casinos will always find excuses. at least we know who these are so we don't play there

τι σχεση εχει το ιντερνετ δικαιολογια για να μην πληρωσουν παντα θα βρισκουν δικαιολογια τα αναξιοπιστα καζινο. τουλαχιστον να ξερουμε ποια ειναι αυτα να μην παιζουμε εκει

Agree with you, they always find an excuse...but when you make deposits, it's never a problem

Håller med dig,alltid en ursäkt hittar dom...men när man gör insättningar så är det aldrig problem

You know many casinos still hold the same IP address as a direct proof of breaching a multiple account rule.

We're not convinced this situation to be that simple.

Still, public wi-fi means shared connection and potentially, the casino system might flag your account based on this shared = identical IP address. I bet this is why Jaro asked you about that.

But unfortunately I can influence it as there is free wifi and everyone around me is connected as my city offers it.

Don't know why it should decide and play such a big role as my account is still mine and registered in my name, address, email and phone number.

So if this is the problem, it can also affect and become a problem for example if I don't have internet on my mobile and connect to my own home internet and play....does that mean I have 2 accounts?

Men jag kan tyvär påverka det då det är gratis wifi och alla runt omkring mig är uppkopplade då min stad erbjuder det.

Vet inte varför det ska avgöra och spela så stort roll då mitt konto är ändå mitt och registrerat i mitt namn,adress,mail och telefonnummer.

Så om detta är problemet kan det också påverka och bli problem till exempel om jag inte har internet på min mobil och kopplar upp mig på min egen hemma internet och spelar....behöver det betyda att jag har 2 konto?

The link is due to multiple account issues.

It's not about the internet; it's about gathering evidence. Sadly, the same IP address is still considered a strong one from the casino's perspective.

We at Casino Guru, however, see this IP match only as one of the identifiers to determine responsibly whether the same player has created multiple accounts or just shared a connection with a friend while playing through a shared connection, for instance.

Further details concerning multiple accounts or same household issues are in this guide 👈

Have no more accounts than the one I have

Har inga fler konto än det jag har

Actually, what does the internet have to do with playing, it doesn't matter if you have an account.

I think it's a good excuse for not paying out the winnings as I've played a lot of times at Swedish casinos that are more strict but have never been involved in this and they pay out quickly what you've won without any weirdness or made up excuses

Egentligen vad har internet att göra med att ma spelar,det är oavsätt ett konto.

Tycker att det en dåöug ursäkt för att inte betala ut vinsten då jag spelat massa gånger på svenska casino som är mer strikta men aldrig varit med om dettaoch dom betalar ut fort det man vunnit utan några konstigheter eller hitte på ursäktet

No, but in many cases, and you'd be surprised, such things were important and some players tried to circumvent the rules of the casino. So that's why it's important and that's why the casino may have had a flag that leads to multiple accounts. 

Well, as long as you have an open complaint, our team will try to investigate everything in detail and see what we can find out. 

Today I received my withdrawal of 4548 Swedish kronor. I made the withdrawal last Friday and it was rejected this morning, chatted with them and they said it was a system error, but I put in another card and withdrew again and it was done in a few minutes.

Now how do I proceed with the rest

Idag fick jag mitt uttag på 4548 svenska kronor. Uttaget gjorde jag i fredags och det blev rejected imorse chattade med dom och dom sa att det va system fel men jag la i ett annat kort och tog ut igen och det gick på några minuter.

Hur går jag nu vidare med resten

May I ask if you have accepted an offer from the casino to pay you your deposits? Is that right? So my question here is, what is the rest, though? What do you mean exactly, please?🤔

Yes I accepted it.

But I won 25,000 kroner, they claim that I have several accounts, which I do not have except that I have been connected to a free internet.

They blocked my account and didn't want to pay all my winnings even though they said in the chat that I would get everything paid out all last week, I waited and waited but nothing happened

Ja jag accepterade det.

Men jag vann 25 000 kronor,dom hävdar att jac har flera konto vilket jag inte har förutom att jag har varit uppkopplad på ett fritt internet.

Dom spärrade mitt konto och ville inte betala hela min vinst även om dom sa i chatten att jag skulle få allt utbetalt hela förra veckan,jag väntade och väntade men ingenting hände

Well, I think the important thing here is that you said in your complaint that you accepted that the casino would pay your deposit. 

However, did they promise to pay you your winnings as well, because that seems a bit strange to me? My understanding is that they will pay you your deposit and that should be the end of it. 

But is it the case that you should get the rest as well or what ? 

Yes, all of last week they have said that I will get my winnings paid even if my account has been blocked.

I waited for 5 withdrawals of SEK 5,000 and they said that it would come on Friday, Friday morning it was rejected and said that I could only get my deposit of SEK 4,548 paid out.

I accepted it and had to make another withdrawal, they took several days then it was a system error and I tested with another card and got the withdrawal in a few minutes

Ja hela förr förra veckan har dom sagt att jag kommer få hla min vinst utbetald även om mitt konto har blockerats.

5 uttag på 5000 kr väntade jag på och dom sa att det skulle komma på fredag,fredag morgon va det rejected och sa att jag kunde endast få utbetalt min insättning 4548 kronor.

Jag accepterade det och fick göra nytt uttag dom tog flera dagar sen va det system fel och jag testade med annat kort och fick uttaget på några minuter

this was May 5.

I withdrew my winnings on May 3

detta va den 5 maj.

Uttaget på min vinst gjorde jag 3 maj

In that case I am curious because if they say that you have another account and the casino also returned your deposit and should also pay you your winnings, that seems to me to be an unusual procedure and I have encountered it only a few times. So please let me know and of course let the complaint team know first when this happens and you get another amount of money. 

Got an email saying that they don't intend to pay out any of my winnings at all and still claim that I have a close account, which I don't have, but they don't want to provide any proof either

Fick mail om att dom inte tänker betala iut något utav min vinst alls och påstår fortfarande att jag nära konto vilket jag inte har men dom vill inte ge några som helst bevis heller