Ich habe gewonnen und nicht erhalten

I won a large amount and I can't withdraw it. This Casino has the antillephone license. What do I do?

Ganhei um grande valor e não consigo sacar. Esse Casino tem a licença antillephone. O que faço?

It says that there was abnormal activity on my account and that it was blocked, for me to unblock it and be able to withdraw I have to make a deposit of R$ 4999

Fala que teve uma atividade anormal na minha conta e que a mesma foi bloqueada, para eu desbloquear e poder sacar tenho que fazer um depósito de R$ 4999

Hello, and based on your complaint, this casino called "BrasiliaWin" is sadly unknown to us. I'm sorry to say that, but in such a situation, we have very limited knowledge of how the casino operates, and guessing the outcome is not an option.

Cooperation and investigation, though, are both inevitable parts of the process, since you have not shared much to explain the issue, I would like to ask you to access your complaint now (click or tap this green link 👈) in order to provide further information. Only then can Veronika press forward with the issue.

Don't worry, if you have questions, or just need further explanation concerning the complaint process, just ask.

Alternatively, browse the official instructions 👈