Von Spinanga betrogen, Beweise vorgelegt.

I recently tried this site and was scammed and had my deposits stolen.

I deposited using Etherium and confirmed the transaction went to the correct ID.

here you can see the wallet address associated with my account.

The id is : 0x91fe7d47f85f5e6138c63de826db01c2f66c5fee

This shows my deposit was sucesful

and furthermore you can see the blockchain received and has the money in it ( I had made one deposit of 100 earlier successfully, then the failed deposit of 292 and tried again with 50 cad)

however, they never credited the money to my casino account.

as you can see here

When I reached out for helped they would log me out to kick me from the chat so I couldn’t get any responses or help. The money is in the wallet and it matches my wallet but my account does not have it. The balance is zero.

hence they stole the funds and didn’t credit it to my account. A total and complete scam. What can be done?

I'll just add that further updates are expected in the complaint's thread 👈

Hopefully, the solution is possible.

Hi, I loaded some money onto Spinanga and won €1,500

I asked

3 withdrawals of €500 daily

3 days have passed since the first withdrawal, still nothing, I wrote to the support team in chat, they tell me that the withdrawal takes 3 to 5 working days, when on the site it says that crypto withdrawals are very quick, can anyone help me I am desperate

Ciao io ho caricato dei soldi su spinanga ho vinto 1500€

ho chiesto

3 prielievo da 500€ giornalmente

dal primo prelievo sono passati 3 giorni ancora niente gli ho scritto in chat all’assistenza mi dicono che oe è il prelievo sono necessari dai 3 a 5 giorni lavorativi quando li sul sito che scritto che per i prelievi con crypto sono molto rapidi qualcuno può aiutarmi sono disperato

Hi, I think if the casino tells you it's 3-5 days then you'll have to be patient with your withdrawals, although I understand that if you're withdrawing using the crypto method, you expect it to be faster. 

I would also like to ask if you have verified your account ?

Anyway, like I said, try to wait a while. We give casinos 14 days to resolve a withdrawal, so if it's just a couple of days I think it's fine. As long as the casino communicates and tells you how it is, it's always a good sign. 

Let me know if nothing changes.  

hi yes I will wait up to 14 days in case they don't accept my withdrawal what should I do??

no regarding the verification of the account they told me as long as we don't ask you it doesn't matter to verify it at the moment the withdrawal will be accepted if there are problems it will be necessary to verify it

ciao sì aspetterò fino a 14 giorni nel caso in cui non mi accettino il prelievo come mi dovrò muovere??

no per quanto riguarda la verifica del conto mi hanno detto finché noi non te lo chiediamo non importa verificarlo al momento che verrà accettato il prielievo se ci saranno dei problemi sarà necessario verificarlo

As far as verification is concerned, I understand, apparently the casino has such a process and as long as they don't ask for documents you don't have to verify. 

Of course, regarding the withdrawal and the fact that the casino won't accept it, I think there should be a reason for that. If it doesn't, let me know and our team will try to help you as soon as the mentioned time passes. 

However, I firmly believe that you will get your money because the safety index is quite high on our site and I have seen that they have solved a lot of complaints. For now, I hope you won't need assistance and the casino will meet its deadline. 

Let me know if anything changes. 

Hi yes I will wait until next week in case there are payment problems I will try to change it

If the payment does not arrive I will contact you immediately, thank you very much for your help

Ciao sì aspetterò fino alla prossima settimana nel caso ci siano problemi di pagamento cerco di cambiarlo

nel caso non mi arrivi il pagamento vi contatterò subito grazie mille dell’aiuto

Sure thing. We will be here if you need us. Don't hesitate to ask if you wonder about anything regarding the process. 😉 I know it's a lot to go through.

Hi, finally everything went well, the withdrawals arrived

after more than a week but they arrived thank you so much for all the support

Ciao finalmente è andato tutto bene i prelievi sono arrivati

dopo più di una settimana ma sono arrivati grazie mille per tutto il supporto

ho ho!!!

Thanks for coming back with this great news! So, how long did the verification take? Any specific payment option you would not recommend preferring, perhaps?

Yes, bye

so as far as payments are concerned they are all like this, it says 1-3 working days but it takes at least 3-5 working days

Anyway, you were very kind, thank you very much

Sì ciao

allora per quanto riguarda i pagamenti sono tutti così, c’è scritto 1-3 giorni lavorativi ma ci vuole almeno 3-5 lavorativi

comunque siete stati gentilissimi grazie mille

Good to know!

I'm glad you enjoyed the company, Jaro is the real caretaker here 🙂.

Well, if ever need something, or just want to share a few thoughts with fellow players, come back anytime.

👍

Hi, I have a new problem on the gretwin casino. I will never play on a foreign casino again

I made a withdrawal request of €500

through my Mastercard from which I deposited on the home withdrawal screen it was written to me that I asked for the withdrawal via pay mail but that's not the case I contacted them they told me it's a bag or an error

after 3 days the casino sends me an email saying withdrawal completed, nothing has arrived

when I type live chat it says error I don't know what to do anymore

Ciao ho un nuovo problema sul casinò gretwin mai più giocherò su un casinò estraneo

io ho fatto la richiesta di prelievo di 500€

tramite la mia Mastercard dal quale ho depositato nella schermata home dei prelievi mi veniva scritto che io ho chiesto il prelievo tramite posta pay ma non è così ho contattato loro mi hanno detto è un bag o un errore

dopo 3 giorni il casino mi manda una mail con scritto prelievo completato a me non è arrivato niente

quando digito live chat mi dice errore non so più come fare

Hi!

Don't worry, I'll try to think this through.

Just to get the timeline properly updated, when did you get the email saying the money had been sent?

For some reason, I think you preferred bank transfers, but I can't say for sure. Sometimes it takes more days than usual, so I would wait until Monday evening.

Error is bad, so let's focus on emails. I would ask for the transaction ID anyway, per email, preferably through a reply to the last email you got from support. What do you think?

Please make sure to come back and update us. 🙏