CrownPlay Casino - generelle Diskussion (Seite 9)

Hi there!

I don't want to scare you, but you should see the other player's complaint plus posts in this thread. Suit yourself, please. This casino is quite delayed with the payouts; I'm sorry to see you're the next.

Just for you to understand, you can't take any "legal actions" here, but through the complaint, our colleagues will try to reason with the casino once they failed to pay out within 14 full days. I imagine the time frame is quite long, yet this is how it works here. Thus, despite I hate to say it, I recommend being patient.

Well, I no longer believe that they will pay out. It's been almost a month now, unbelievable. Next week they'll probably transfer it back to the player's account so the whole thing starts again from the beginning.

I also canceled the complete exchange

Sorry to say this, but casinos like CROWNPLAY AND AFFILIATES are NON-PAYING CASINOS. THEY HAVE A LOT OF REQUESTS FROM CHEATED PLAYERS. STAY AWAY. THEY DON'T PAY

Mi dispiace doverlo dire, ma casino come CROWNPLAY E AFFILIATI sono CASINO CHE NON PAGANO. HANNO MOLTE RICHIESTE DI GIOCATORI.................IMBROGLIATI. STATE LONTANI. QUELLI NON PAGANO

Let's wait now if the casino will communicate with our team about your complaint. Hopefully, there will be some updates soon.

Sorry about the whole situation and that your complaint was closed as per your request and our team did not have a chance to get it solved. Unfortunately, we didn't get a chance to see how and if the casino would cooperate.

Good evening.

unacceptable casino today they deposited my first money after 5 business days but they also rejected a withdrawal. Plus I've been blocked by customer service and can't get in

Καλησπέρα.

απαραδεκτο καζίνο σήμερα μου έβαλαν τα πρώτα λεφτά μετά από 5 εργάσιμες αλλά μου απέρριψαν και μια ανάληψη. Συν ότι με έχουν μπλοκάρει από την εξυπηρέτηση πελατών και δεν μπορώ να μπω

Hello there.

I am sorry to hear about these issues of yours at this particular casino.

May I ask what exactly was the problem with your deposit? Did it get stuck somewhere?🤔

Is your account fully verified at this casino?

Sorry for so many questions, but it is very important to know this information so we can understand the situation better.🙏

Good evening! I have money to receive from CrownPlay, and it's been more than 7 days since I received it.

Boa noite! Tenho valores para receber no CrownPlay, já faz mais de 7 dias que meu dinheiro não caiu na conta

I have 3 open withdrawals at Crownplay and so far no money has landed in my bank account. It's been 7 days since the amount was analyzed as "APPROVED". I've already contacted them and they tell me to be patient.

Tenho 3 saques em aberto no Crownplay e até agora nada do dinheiro cair na minha Conta Bancária. Já faz 7 dias que o valor fica em analise "APROVADO" Já contatei e eles mandam eu ter paciência, já esperei até demais

My experience was negative. They exasperated me and after 15 days they still told me to be patient because they had many requests to satisfy. I cancelled the withdrawal and played it again. I couldn't take it anymore. Make peace with it. They don't pay. I hope it's different for you.

La mia esperienza è stata negativa. Mi hanno esasperata e dopo 15 giorni ancora mi dicevano di pazientare perchè avevano molte richieste da soddisfare. Ho annullato il prelievo e l'ho rigiocato. Non ne potevo più. Mettiti il cuore in pace. quelli non pagano. Spero che per te sia diverso.

Hi, so I understand that the withdrawal is already checked and marked as approved yes ? In this case, I would say that the most sensible thing to do is to wait and see how it develops and if the money lands in your account.

I would add that we give casinos 14 days to sort out everything they need to send the money to the player and if they don't, then you can contact us again and we will try to help you. 

So do you think you can hold out? 

Today the amount has been paid into my bank account. Now the other 2 withdrawals remain. Thank you Jaro for your understanding!

Hoje mesmo o valor caiu na minha conta bancária. Agora resta os outros 2 saques, Obrigado Jaro pela compreensão!

They paid me today, now the 2 withdrawals remain!

Eles me pagou hoje, agora resta os 2 saques!

So good news. I firmly believe that the next two withdrawals will be equally successful. Feel free to update me again when that happens. 

Fingers crossed.🤞

Good day! Please tell me why my review of R7 casino was rejected? I play there and am an active player.

Доброго времени суток! Подскажите пожалуйста, почему отклонили мой отзыв на казино R7? Я там играю и являюсь активным игроком.

Hello,

thank you for getting in touch. In order to approve your user review retroactively, please provide screenshots showing your identification, and casino account activity:

1) visible user name or email

2) deposit or withdrawal history, or anything else declaring active account usage, such as history of your gaming activities

We appreciate your cooperation.

Good day. I sent you a confirmation of the player's identity by email. How long will it take to receive a response?

Добрый день. Я вам отправляла на почту подтверждение личности игрока. Как долго ждать ответ?

Hi, we had a conference at the end of last week so I'm hoping we'll get to it today. Thank you for your patience. 

Hello! Ok, I'm waiting. Thanks for your reply.

Привет! Хорошо, жду. Спасибо за ответ.