Das Spiel stürzt ab und ich habe mehrere Einzahlungen getätigt

Good afternoon, I started playing on betano and I was playing and I won and I made a withdrawal and started playing on another betano platform but I saw that it was crashing every time I got a diamond 💎 so I had to start over I played on 03/25 from the beginning it crashed I just did it deposit and lost time and money and they didn't solve anything then on the 26th I entered the same platform again at first everything was fine I had a simple win it started to freeze again then as I'm stubborn I played with the game freezing and it stopped I left and I was going back to give a diamond 💎 I had to start the game over today 03/27 I started playing again on the dimond rusch explex platform, it started well then it started to freeze when it was going to give a prize and the game didn't run well, it kept crashing and never giving the prize So I complained to betano support that I had been making a deposit for three days and not being able to play when I got a diamond 💎 I had to start the game over again, they asked for the ID, I sent it and so far nothing

Boa tarde entrei jogar na betano e estava jogando e ganhei e fiz uma retirada e comecei jogar em outra plataforma da betano mas vi que estava travando sempre que dava um diamante 💎 aí tinha que recomeçar joguei no dia 25/03 desde o começo travou só fiz depósito e perdi tempo e dinheiro e eles não resolveram nada aí no dia 26 entrei de novo na mesma plataforma no começo tudo bem foi eu ter um simples ganho começou a travar de novo aí como sou teimoso joguei com o jogo travando e travava eu saia e voltava era dar um diamante 💎 tinha que recomeçar o jogo hoje 27/03 voltei a jogar de novo na plataforma dimond rusch explex começou bem aí começou a travar na hora que ia dar prêmio e o jogo não rolava bem rolava trupicando pra nunca dar o prêmio aí fiz reclamação com o suporte da betano que a três dias fazendo depósito e não conseguindo jogar que quando dava um diamante 💎 tinha que recomeçar o jogo pediram o id mandei e até agora nada

That sounds quite overwhelming and I can understand that you feel frustrated. I have seen, you filed a complaint, but can not be sure if our team will be able o help you with this kind of issue. I can probably recommend to try to get in contact with the game provider, especially if the casino is not willing to provide any kind of help, as by now, at least. Please let us know, if you'll have any news regarding this, please.

Good morning, look, I have all the IDs I can send them to you, Romi, it's not sure what they did, I'll keep trying with support, but if I see that there's no way, I'll contact a lawyer directly and then they're the ones who will lose because gambling is prohibited in Brazil. of slots and the only support we have are you guys from Guru's Casino and their support from Betano. I'm not going to be robbed and stay quiet, I'll take legal action and see what happens.

Bom dia olha tenho todos os id posso enviar pra vc Romi não é certo o que fizeram vou continuar tentando com o suporte mais se eu ver que não tem jeito vou entrar direto com advogado e daí quem vai perder são eles porque no Brazil é proibido jogo de slot e o único suporte que temos são vcs do cassino dos guru e o suporte deles da betano eu não vou ser roubado e fica quieto,entro com uma ação na justiça e vou ver oq dá

Well, I also browsed your complaint, and I have to admit, I probably failed to understand what makes you think it's worth getting probably a paid lawyer in this case.

I would wait for the complaint to reach a further stage first.

Maybe I missed out on something important in the complaint, though, so I'm also going to wait for its ending.

Please feel free to share whatever news you have, of course.

Good morning, I've been complaining to support since March 25th, they started trying to resolve it yesterday and saying that everything is working fine, so as I'm a person who pays to see, I went to Dimond Rusch Explex to see if it was really working, I'll send it to you. all the captures I took and you draw the conclusion, I said about taking it to the lawyer because I was talking to support he came and took one in my face calling me bro I'll send it to you, see yesterday's time that I took the capture every time I I was going to give a prize, it stopped

Bom dia estou a reclamar com o suporte desde o dia 25 de março eles começaram tentar resolver ontem e dizendo que está tudo em funcionamento certo aí como sou uma pessoa que paga pra ver entrei no dimond rusch explex pra ver se tava mesmo vou mandar pra vc todas as captura que fiz e vc tira a conclusão,falei de levar para o advogado porque estava conversando com o suporte ele veio tirando uma da minha cara me chamando de mano vou enviar pra vc vê o horário de ontem que tirei a captura toda vez que ia dar prêmio travou

There's still more, I'm waiting for you to resolve it. If there's no way to resolve it through the guru's casino, then I'll go look for the lawyer, more capture and they said everything was fine.

Ainda tem mais eu estou esperando que vcs resolvam se não tiver como resolver pelo cassino do guru aí vou atrás do advogado, mais captura e eles falaram que estava tudo certo

Could you please help me understand what your concern is about? I don't want to make the wrong assumption.

It's not a concern, it's seeing that I'm being harmed by a casino, I'm sending all the errors because they are deposits of money that I made to play, but when something happens, it stops.

Não é preocupação é ver que estou sendo lesado por um cassino estou mandando todas as falhas porque são depósito em dinheiro que fiz pra jogar mais na hora que vai dar alguma coisa trava

Did you have any news from the casinos support, perhaps? So you can better understand what is actually going on?

We have to wait and see, what our complaint team will really be able to do about your case, actually.🤔

They replied that the procedure was done and everything is fine, so I went to play, deposited and started playing, it got bugs again 10 minutes later I complained to them again, it took about 10 hours, they replied to me that the Dimond Rusch Explex game wasn't crashing, so I sent the screenshots and so far I haven't had a response.

Eles responderam que foi feito o procedimento que está tudo oq aí fui jogar depositei e comecei a jogar deu bugs de novo 10 minutos depois fiz reclamação pra eles de novo demorou umas 10 horas responderam pra mim que o jogo dimond rusch explex não tava travando não aí mandei as captura e até agora não tive resposta

Oh, obviously you would need to get a response from the casino in this case. It's good that you sent them screenshots, so we'll see what they say. I hope you will get it as soon as possible so that we can have some update on the situation. 

You also have an open complaint, so we'll see if we can resolve something there. 

But I'm wondering if it could be a bug on the game provider's side, or what the error actually means. Anyway, like I said, we'll need a response from the casino.

If you hear anything new, let us know. 🙂

Jaro, I sent the complaint the prints but so far he hasn't sent anything to me and when he sent an automatic message, one came with the name Danilo and another with the name Bruna but with the same response

Jaro eu enviei a reclamação os print mais até agora não mandou nada pra mim e quando manda é mensagem automática veio uma com nome Danilo e outra com nome Bruna mas com a mesma resposta

Jaro, look at you and see if there's anything wrong, because it's too much. I played in the bad bass game, it didn't crash, I played in the three-pot game, it didn't crash, as I'm stubborn, I went to play in the Dimond Rusch Express, guess what? looking at the captures it stops when the 🛎️ goes down and when the diamond 💎 and train if this isn't proof I don't know what it is I'll send the captures for you to see, they are in bad faith with me 

Jaro olha pra vc ver se tem alguma coisa errada, porque é demais joguei no jogo bad bass não travou joguei no jogo de três potes não travou como sou teimoso fui jogar no dimond rusch express adivinha só trava bem na hora que vai dar prêmio se vc olhar nas captura trava na hora que vai desce o 🛎️ e quando da diamante 💎 e trenzinho se isso não é prova não sei oq é vou mandar as captura pra vc ver,eles estão de má fé comigo 

I completely cleaned my system and captured it for you to see.

Fiz limpeza total do meu sistema fiz captura pra vc ver

Thank you for the screenshots and the whole explanation. Unfortunately, we are not able to tell you anything, as we are not any experts, right. I just hope our complaint team will be able to help you out with this issue, and that the casino will cooperate. We need to wait and see, how it will go, so please keep us updated whenever you have any new information from the casino regarding your case.

It's ok, however they respond, I'll send it to you because I didn't receive any concrete response.

Tá bom do jeito que eles responderem eu mando pra vcs porque não recebi nada de resposta concreta

Sure, I really hope we will be able to help somehow.🤞

Yes you guys are the best

Vcs vão sim são os melhores

I firmly believe that you will be able to say this after the complaint and that it will be resolved fairly. Fingers crossed. 🤞☘️

So solve it for me please, I don't want what's theirs, if it was lost in fair play that would be fine but it wasn't in fair play it was in bad faith

Então resolve pra mim por favor não quero oq é deles ,se fosse perdido no jogo limpo tudo bem mais não foi no jogo limpo foi de má fé