Kingmaker Casino - generelle Diskussion (Seite 22)

Hello, thanks for asking. No, they still haven't. Tomorrow, Friday, will be exactly the 14th day. I sent an email, but there was no response. I can't log in to the live chat anymore, so I'm blocked. My winnings were €6,500. After 14 days, I have €3,000 left. I think they're doing this on purpose, and I wouldn't recommend this website to anyone. Unfortunately, I've divided up so much there and won something once, and they're refusing to pay it out, and I have no idea. Where can I file a legal complaint?

The page just stays blank, as if it doesn't load. Anyway, this is the 14th day and I still haven't received a single euro!

La pagina resta semplicemente bianca, come se non caricasse. Comunque questo è il 14esimo giorno e ancora non ho ricevuto un euro!

The one from the casino?

La del casino?

No I mean the complaint link page here on casinoguru. Anyway any news on your withdrawals?

Nono intendo la pagina del link del reclamo qui su casinoguru. Comunque novità sui vostri prelievi?

Today I tried another email to their address that I usually never reply to, and the response was that my withdrawals should be processed shortly.. I wouldn't be surprised if I had to wait another week 😂 tomorrow is my 15th working day of waiting.

Io oggi ho provato un’ennesima email al loro indirizzo che solitamente non rispondo mai, e la risposta è stata che i miei prelievi dovrebbero essere elaborati a breve.. non mi sorprenderei se dovessi aspettare un’altra settimana 😂 domani è il mio 15esimo giorno lavorativo d’attesa.

Nothing, I filed a formal complaint here now, because through the live chat they always tell me the same thing with no updates, that it was already in the final stretch, that it was being processed, that there wasn't much left... the same old thing. I've seen casino forums similar to this one from the same company, and the same thing happens in all of them. PATIENCE, FRIEND, haha.

Nada, puse por aquí una queja formal ya, porque por el chat en vivo me dicen lo mismo siempre sin novedades, que ya estaba en la recta final, que se está procesando, que no queda mucho… lo de siempre. He visto foros de casino similares a este de la misma empresa y en todos psa lo mismo, PACIENCIA AMIGO jaja

I wonder if they'll ever arrive, I'm really pissed off.

Io mi chiedo se arriveranno mai, sono davvero incazzato nero.

I can see that you have filed a complaint here, and our team will soon try to get in touch with the casino.

Please try not to touch your winnings anymore, even though it is not easy, because only then we'll be able to help you out to get it paid, you know. 🙏

Could you try to change a browser, please?

Also, if you were doing it from your mobile, switch to the computer if possible and let us know if you were able to file the complaint.

If nothing of this works, please write to our complaint team at complaint@casino.guru and explain the situation so they can help you with submitting the complaint.

Please let us know whether you will be able to submit it.

It's been two weeks today and this is what they're telling me over live chat:

Thank you for waiting, Jose. I'm pleased to confirm that your withdrawal is about to be completed. Our finance department will complete it. We aim to process withdrawal requests within three business days, starting the day after the request or the last processed withdrawal. It typically doesn't take that long; this is just an estimate. From what I can see, this transaction is on schedule and should complete any moment now. The transaction status hasn't updated yet, but we will very soon. I assure you, there's nothing to worry about. Please note that this timeframe does not include weekends or holidays. The status of your withdrawal will be updated in your balance history once processed. You'll also receive an email notification as soon as the funds are available in your account.

Thank you for your patience and understanding as we work to resolve this issue. In the meantime, is there anything else I can help you with?

Hoy hace dos semanas y esto es lo que me dicen por el chat en vivo:

Gracias por esperar, Jose. Me complace confirmar que su retiro esta a punto de ser completado por nuestro departamento financiero lo completará. Nuestro objetivo es procesar las solicitudes de retiro en un plazo de 3 días hábiles, a partir del día siguiente al de la solicitud o del último retiro procesado. Normalmente no tarda tanto; este es solo un plazo estimado. Por lo que veo, esta transacción se encuentra en el plazo correcto y debería completarse en cualquier momento. El estado de la transacción aún no se ha actualizado, pero lo haremos muy pronto. Le aseguro no hay de que preocuparseTenga en cuenta que este plazo no incluye fines de semana ni festivos. El estado de su retiro se actualizará en su historial de saldo una vez procesado.Además, recibirá una notificación por correo electrónico en cuanto los fondos estén disponibles en su cuenta.

Gracias por su paciencia y comprensión mientras trabajamos para resolver este problema. Mientras tanto, ¿puedo ayudarle en algo más?

Ok I'll try from PC and let you know!

Ok proverò da pc e vi faccio sapere!

Hello, when will there be any updates? I tried contacting the live chat again. It just says it's being processed. 14 days are up.

I guess there is not much to gather from such a response if you keep receiving the same one...

I'm specifically missing a decent timeframe for example.

Hello!

I believe your complaint will be updated once my colleagues get to it. Please hold on. 🙏

Well, I've been waiting for 13 days now, and right now this is the last response I've received from the chat:

Thank you for waiting. Reviewing the requests, I see that the finance team has taken them, but there are no updates yet. I'll contact the finance department so they can conduct the necessary investigation. In that case, the withdrawals may be canceled and they may need to manually redo them.

This is already stressful

Pues van 13 días ya esperando, y ahora mismo está es la última respuesta que he recibido del chat:

Gracias por la espera. revisanod las solicitudes veo que el equipo de finanzas las ha tomado pero no hay actualizaciones aun. Hare una consulta al departamento de finanzas para que hagan las debidas investigaciones. En dado caso puede que los retiros se cancelen y ellos lo hagan de nuevo manualmente.

esto ya es estresante

Sure! I'll check on you on the weekend, perhaps? Just to see whether it worked out for you.

It must be so hard to read this. Despite it's written politely it actually does not say much. 🙁

I've been like this for 13 days, with no answers and no information. That's why I filed the complaint, and I hope to see the money in my account, waiting for three withdrawals of €500 each, and another €13,000 waiting to be withdrawn. I hope each withdrawal doesn't take this long, because it would take too long.

Así llevo 13 días, respuestas sin nada de información. Por eso puse la queja, y ojalá poder a ver el dinero en mi cuenta, esperando 3 retiros de 500€ cada uno, y aún 13.000€ más esperando para ser sacados. Espero que cada retiro no me lleve este tiempo porque me llevaría mucho tiempo.

I get that! One huge delay is enough and I hope it is going to be resolved soon. Still, the weekend is ahead of us, so we have to be patient.

Sisi, I'm not going to touch that money. I'm going to withdraw it all.

Sisi, ese dinero no pienso tocarlo. Voy a retirarlo todo