Fresh Casino - Spieler bestreitet die unfaire Einzahlungsanforderung des Casinos.

Hello, please help me.

The casino gifted me some free spins and I had to wager the amount from those spins.

After successfully doing that, I wanted to withdraw my earnings.

They asked me to verify my account, so I did all that was required and moved to withdrawal again. Suddenly, they're telling me that I should deposit and wager the amount that I won 3 times before they let me withdraw.

This was not mentioned at all in the terms and conditions of the free spins.

This is absolutely predatory. Suppose I won 3,000 - that would mean I would have to deposit another 3,000 plus wager it 3 times before I could receive my winnings.

I hope you can assist me or help shut down such a scamming scheme. After all, we're only talking about 50 Euros here.

Hallo Helfen Sie mir Bitte.

Und zwar hat Mir das Casino Freispiele Geschenk geschenkt und der Betrag aus den Freispiele musste ich dann umsetzen.

Was ich erfolgreich geschafft habe dann wollte ich auf Auszahlung gehen.

Ist die Nachricht gekommen mit Konto Verifizieren, alles klar gemacht und erledigt. Wieder auf Auszahlung und zack heißt es aufeinmal Sie müssten den Betrag den Sie Gewonnen haben einzahlen und 3 mal umsetzen bevor Sie Auszahlen können.

Davon stand überhaupt nix in der Bestimmung von dem Gratis Spins.

Und zudem ist es ja abzocke angenommen ich hätte 3 Tausend Gewonnen hätte ich erst aufeinmal 3 Tausend einzahlen müssen plus 3 mal umsetzen bevor ich mein eigentlich Gewinn vielleicht bekomme.

Hoffentlich helfen Sie Mir oder wir sorgen dafür das so eine Face Seite Dicht macht .Schließlich geht es Hier grade mal um 50 EUR.

Dear Sim92,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fresh Casino.

Let me refer to the rules in question

"In case of a repeated use of no deposit cumulative bonuses on the Company’s sites without making a cash deposit in the interval between using bonuses, the Casino reserves the right to ask the user to make a deposit equal to the wagered bonus funds on their balance at the time the withdrawal request is submitted (not less than 10 €), and ask to wager the deposit three times. If the user refuses to make a deposit, all received no deposit cumulative bonuses and all related winnings shall be deemed void."

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Have you made the deposit the casino requested and wagered it?
• Have you made any previous deposits in this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sim92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.