Funclub Casino - Der Spieler hat Angst, dass das Casino ihm nicht erlaubt, Bonusgewinne abzuheben.

Hey CasinoGuru team I asked the support how far my bonus was implemented and they told me that it had been fully implemented but could not pay it out since I live in another country only if I made a deposit I would be entitled to the withdrawal what none Makes sense if I supposedly can't pay because of my country ..

Sincerely yours

Kevin

Hey CasinoGuru team ich habe im Support gefragt wie weit mein Bonus umgesetzt ist und man sagte mir er sei voll umgesetzt könne ihn aber nicht auszahlen da ich in einem anderem Land wohne erst wenn ich eine einzahlung tätigen würde würde ich für die Auszahlung berechtigt sein was keinen Sinn macht wenn ich doch angeblich wegen meinem Land nicht auszahlen kann.. 

Mit freundlichen Grüßen 

Kevin 

Hello Kevin.

If you use the correct country during the registration process (Germany) and you truly live there, then you don’t need to worry. Deposit is necessary to verify the payment method. When you make a withdrawal, you need to pass through KYC (know your customer) and submit documents for verification. Please keep in mind that most free bonuses have a maximum withdrawal limit (in this case I believe €100 – if you took 11 free spins).

Let us know if you decide to deposit. Do not take another bonus, if you want to withdraw your winnings. 

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.