Futocasi Casino - Der Spieler kämpft darum, sein Guthaben zurückzuziehen.

Wagering requirements cleared after receiving no-deposit bonus elsewhere

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The bonus is arbitrarily reduced (it was close to 20000, but you can withdraw up to 6000, so

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If you think that it has been reduced, it will suddenly be confiscated in full.

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I received an email saying that the bonus will be confiscated because I made up a fraud that I didn't do.

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Random account closure

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It's obvious, but I'm fascinated by the management that makes up things that I don't want to do.

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A few days later, I got a shitty reply saying there was no fraud and canceled my account.

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I tried to verify my identity in order to withdraw the bonus amount, but for some reason the button did not respond and I had to send it directly by e-mail. When I hid it again and showed it, for some reason it didn't make sense)

The person's photo is also useless, and no matter how many times they respond to the request of the management side, it is useless (about 10 times

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Again, if you get angry, you will be authenticated

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It is said that you can withdraw if you deposit the minimum amount of 2400 yen in Vega Wallet, but even if you try to deposit it, it will come out if it is less than the minimum amount and you can not deposit.

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No matter how many times I e-mail, I am told that I will check with the department in charge, and I keep running away (today is the 3rd day

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Are other users able to deposit with Vega Wallet? If it's possible, the management side is deliberately not letting me deposit, and if it's not, I ask if it's a server problem, but they ignore it.

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When I asked him to answer the question, he answered that he couldn't tell me about other customers (Naudesu)

(I've been exchanging hundreds of letters for several months in the exchange so far.

I don't want to withdraw money

他所での入金不要ボーナス獲得後賭け条件クリア

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勝手にボーナス減らされる(20000近くありましたが出金出来るのは6000までだから〜と言って

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減らされたと思ったら急に全額没収

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してもいない不正をでっちあげられボーナス没収しますとのメールが来る

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勝手にアカウント閉鎖

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当たり前ですがしてもいない事をでっちあげられやりたい放題の運営にこちらもキレる

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数日後不正はありませんでしたとかクソみたいな返信が来てアカウント解除

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ボーナス分出金する為に本人確認をしようとするが何故かボタンが反応せずメールにて直接送らなくてはいけなく、マイナンバーカードの裏の個人ナンバーをしつこく見せろと言われる(数ヶ月してから再度隠して見せたら何故か通った意味不明)

本人写真も後出しで馬鹿にしているようにダメだしどんなに運営側の要望に答えても何回もダメだし(10回程度

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またこちらがキレたら認証される

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ベガウォレットの最低額2400円を入金したら出金できると言われるが入金しようとしても最低額を下回ってると出て入金出来ない

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何回メールしても担当部署に確認してます〜と言われ逃げ続ける(今日で3日目

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他のユーザーはベガウォレットで入金出来ているのか？出来ているならわざと運営側が私に入金させないようにしているし、出来ていないならサーバーの問題では無いのかと聞いてもスルーされる

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質問に答えろと聞いたら他の客のことは教えられないと意味不明な回答(なうです)

(ここまでのやり取りで何百通と数ヶ月やり取りしてます

出金させる気ありません

Hello Ruru21212,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Futocasi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Perhaps because I made a complaint here, the procedure proceeded in a hurry and the money was successfully withdrawn.

It was all I wanted to do, so when I asked if there was anything like an apology, I was given a small bonus of 10 free spins at most.

I won't use it again for the time being. It was the worst casino I've ever been to.

It's been resolved for now. Thank you

こちらにクレームを入れたからか急いで手続きが進み無事出金されました。

やりたい放題だったのでお詫び的なものは無いのか聞いたらたかだか10フリースピンのしょぼいボーナスを付与されました。

取り敢えず二度と使いません今までのカジノの中で1番最低でした。

一応解決済です。有難うございました

Thank you Ruru21212 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick