FuturePlay Casino - Die Bitcoin Cash-Auszahlung des Spielers verzögert sich.

Hello,

My pending withdrawal of 13 Bitcoin Cash (approximately €5300) is not being released and paid out to my designated crypto wallet.

The chat usually says it should happen within 24 hours, and my account is fully verified.

I am afraid I won't receive my funds.

Best regards,

Hallo,

meine Ausstehende Auszahlung von 13 Bitcoincash (ca. 5300€) wird nicht frei gegeben und auf meine Angegebene Crypto Wallet ausbezahlt.

Im Chat heisst es in der Regel innerhalb 24 Stunden, mein Konto ist voll verifiziert.

Ich habe Angst meine Gelder nicht zu erhalten.

Gruss

Dear Baron_von_Brenden,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello,

Yes, the release payment is still pending and could still be cancelled.

This is my first withdrawal and I requested it on June 14th at 9:11 p.m.

I don't know of any other crypto casinos that have such a long processing time

Does Futureplay have a representative here in the forum?

Greeting

Hallo,

ja die Freigabe Zahlung ist noch immer ausstehend und könnte auch noch storniert werden.

Es ist meine erste Auszahlung, beauftragt habe ich diese am 14.06 21:11 Uhr.

Ich kenne aus anderen Cryptocasinos keine so lange Bearbeitungszeit

Hat Futureplay einen Vertreter hier im Forum?

Gruss

I am from Germany please correct

Ich komme aus Deutschland bitte korregieren

I fully understand your frustration, Baron_von_Brenden. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

That's fine with me. If payment is received before the timer expires, I'll let you know, of course.

Das ist für mich okay, sollte die Zahlung vor Ablauf vom Timer eingehen, melde ich mich natürlich.

Update: When I asked why it was taking so long, I was asked to take a new photo in the chat with a selfie of me holding my ID card in my hands and my elbow visible.

I have now uploaded this.

Update: Per Nachfrage warum es denn so lange dauert, hat man ich Chat von mir ein neues Foto verlangt mit einem Selfie wo ich meinen Ausweis in den Händen halte, wobei der Ellenbogen zu sehen sein muss.

Ich habe das nun mal hochgeladen.

I have received my payout, but I still find the communication from the casino questionable.

Ich habe meine Auszahlung erhalten, die Kommunikation seitens Casino finde ich trotzdem fragwürdig.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Baron_von_Brenden, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru