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The situation is like this! I've already seen this! My husband and I have two accounts, we were blocked, and they don’t want to withdraw money! Ready to provide any document, bank card photo documents! And to prove that we are not scammers and we have different data !! Throw me back the money and we are ready to be forgotten for this casino!! Thank you!

Ситуация такая ! Я тут уже такую видела! У нас с мужем два аккаунта, нас заблокировали , и не хотят выводить деньги! Готовы предоставить любые документа, банк карты фото документов! И доказать что мы не мошенники и у нас разные данные !! Бросьба вернуть мне деньги , и мы готовы забыт за это казино!! Спасибо!

Dear annafv8586,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can better understand the situation.

Did you or your husband deposit in the casino? Did you or your husband claim any bonuses? What reason specifically did the casino use as justification to block your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear annafv8586,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.