GGBet Casino - Der Spieler kann seine Gewinne nicht abheben.

I have reached the profits of 4200 € 2 weeks I try to identify my account and make the withdrawal and everything they tell me is not correct and some is not correct. While I have sent exactly these documents that asked me. and I see the money was all 0 € without pressing anything. a hacker could not come in to play with my money. please for the immediate return of my money amounting to 4200 €

Έχω φτάσει τα κέρδη στα 4200€ 2 εβδομάδες προσπαθώ να κάνω ταυτοποίηση του λογαριασμού μου και να κάνω την ανάληψη και όλο μου λένε δεν είναι σωστά και κάνα δεν είναι σωστά.εννω έχω στείλει ακριβώς αυτά τα έγγραφα που με ζητήσανε.μπαινω κάποια στιγμή στο προφίλ μου και βλέπω τα λεφτά όλα ήταν 0€ χωρίς να πατήσω κάτι.δεν μπορεί να μπήκε χάκερ να μου έπαιξε τα χρήματα.παρακαλω για την άμεση επιστροφή την χρημάτων μου ποσού 4200€

Hello Panagiotis2728,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? Which documents are already approved and which were rejected? Did the casino mention the exact reason of the rejection?

Looking forward to your answer.

Regards,

Nick

From the 23rd of the month I try and send my documents. And again the same and they tell me it is not correct no document has been approved. The casino is ggbet. Also as soon as I entered the next day the money 4200 € just is not in in my account.and I have requested to close my account.I do not understand what has happened.they tell me I have played all this money in fact it never happened.

Από τις 23 του μήνα προσπαθώ και στέλνω τα έγγραφα μου.και ξανά πάλι το ίδιο και μου λένε δεν είναι σωστά δεν έχει εγκριθεί κανένα έγγραφο.το casino είναι το ggbet.επισης μόλις μπήκα την άλλη μέρα μέσα τα χρήματα 4200€ απλά δεν είναι μέσα στον λογαριασμό μου.και έχω κάνει αίτημα να κλείσει ο λογαριασμός μου.δεν έχω καταλάβει τι έχει γίνει.μου λένε έχω παίξει εγω όλα αυτά τα χρήματα στην πραγματικότητα δεν έγινε ποτέ αυτό.

Hello Panagiotis2728,

Is your account currently still active? Are you able to access your betting history? If yes, please forward it to nikolas.b@casino.guru.

Regards,

Nick

Hello again. No it is closed I do not have access to my account

Γεια σας και πάλι.οχι είναι κλειστός δεν έχω πρόσβαση στον λογαριασμό μου

Thank you for the confirmation Panagiotis2728. I will now forward your complaint to my colleague Peter who will be assisting you from now on and will try to find out what happen from the casino.

Wish you best luck resolving it.

Regards,

Nick

Thank you and I look forward to it!

Έγινε ευχαριστώ και εγώ αναμένω!

Dear Panagiotis2728

We've checked the records. Looks like your account was permanently blocked upon your request due to gambling problems. The balance of your account is equal to zero.

Kind regards

My account had € 4200 in it, I went in the next day and saw it was 0 and then I told you that my account was probably chaking. Do a good check to see where my money went and how it disappeared. Thank you!

Ο λογαριασμός μου είχε μέσα χρήματα 4200€ μπήκα την άλλη ημέρα και είδα ήταν 0 και μετά σας είπα ότι πιθανόν έγινε chaking του λογαριασμού μού.καντε έλεγχο καλο να δείτε που πήγαν τα χρήματα μου και πως εξαφανίσταν.ευχαριστω!

Hi Panagiotis2728,

I'm taking over your complaint.

Dear GGbet Casino team,

Could you please explain what happened to the player's balance and send his game history to my email address (peter.m@casino.guru)?

Hello, Peter

The requested data was provided.

Kind regards

My problem is not that the money was played. The issue is by whom it was played and where it went ...

Το πρόβλημα μου δεν είναι ότι παίχτηκαν τα χρήματα.το θέμα είναι από ποιον παίχτηκαν και που πήγαν...

Thank you GGBet Casino for the evidence provided.

Dear Panagiotis2728,

I've looked at the evidence from the casino and the data (player log + game history) suggests that you were online and played the winnings down yourself. No third party seems to be involved. I'm afraid if this is the case, there's nothing I can do to help you. Your complaint will be rejected. If you disagree with our decision, please turn to the Curacao Gaming Authority (certria@gaminglicences.com). I wish I could be of more help.

Best regards,

Peter