GGBet Casino - Die Einzahlung wurde dem Konto des Spielers nicht gutgeschrieben.

Another complaint regarding one of the worst casinos I have had the displeasure of visiting.

Now with deposit. It has been more than 48 hours since I deposited the amount mentioned in the complaint and until now it has not been credited to my account. I asked support for help, but as always the agents seem to use GPT chat to communicate with people

Transaction ID = [hidden by Casino.Guru administration]

I still used the PIX method which should be added to the account immediately after the deposit.

Mais uma reclamação referente ao um dos piores cassinos que tive o desprazer de conhecer.

Agora com deposito. Já fazem mais de 48 horas que depositei a quantida mencionada na reclamação e até agora não foi creditado na minha conta. Pedi ajuda ao suporte, mas como sempre os agentes parecem usar chat GPT para se comunicar com as pessoas

ID da transação = [hidden by Casino.Guru administration]

Eu ainda utilizei o método PIX que deveria cair na conta imediatamente após o deposito.

Dear MarllonSales, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear MarllonSales,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.