Gransino Casino - Die Auszahlung des Spielers wurde verzögert und storniert.

Good evening. I want to file a complaint against the casino Gransino because I requested a withdrawal on 10/11, and after waiting for 4 days while communicating with the chat support, they informed me it was in the final stages of processing. Suddenly, my withdrawal was canceled without any notification, and I am very concerned that this might be a scam.

ΚΑΛΗΣΠΕΡΑ ΘΕΛΩ ΝΑ ΑΝΟΙΞΩ ΚΑΤΑΓΓΕΛΙΑ ΠΡΟΣ ΤΟ ΚΑΖΙΝΟ gransino ΓΙΑΤΙ ΖΗΤΗΣΑ ΑΝΑΛΗΨΗ 10/11 ΚΑΙ ΜΕΤΑ ΑΠΟ 4 ΗΜΕΡΕΣ ΑΝΑΜΟΝΗΣ ΕΝΩ ΜΙΛΗΣΑ ΜΕ ΤΟ ΤΣΑΤ ΚΑΙ ΜΟΥ ΕΙΠΑΝ ΟΤΙ ΗΤΑΝ ΣΕ ΤΕΛΙΚΟ ΣΤΑΔΙΟ ΟΛΟΚΛΗΡΩΣΗΣ ΞΑΦΝΙΚΑ ΜΟΥ ΤΗΝ ΑΚΥΡΩΣΑΝ ΧΩΡΙΣ ΚΑΜΙΑ ΕΝΗΜΕΡΩΣΗ ΚΑΙ ΠΟΛΥ ΦΟΒΑΜΑΙ ΟΤΙ ΕΙΝΑΙ ΑΠΑΤΕΩΝΕΣ

Dear Kallioi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Were your winnings credited back to your casino account after the withdrawal was canceled?
• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

GOOD MORNING I AM NEW TO THIS CASINO THIS IS MY FIRST WITHDRAWAL AND YES AGAIN THE AMOUNT WAS RETURNED TO THE ACCOUNT AND I ASKED FOR A NEW WITHDRAWAL REQUEST. NO IDENTIFICATION NEEDED

ΚΑΛΗΜΕΡΑ ΕΙΜΑΙ ΚΑΙΝΟΥΡΓΙΑ ΣΕ ΑΥΤΟ ΤΟ ΚΑΖΙΝΟ ΕΙΝΙΑ Η ΠΡΩΤΗ ΜΟΥ ΑΝΑΛΗΨΗ ΚΑΙ ΝΑΙ ΞΑΝΑ ΓΥΡΙΣΕ ΤΟ ΠΟΣΟ ΣΤΟΝ ΛΟΓΑΡΙΑΣΜΟΥ ΚΑΙ ΖΗΤΗΣΑ ΕΚ ΝΕΟΥ ΑΙΤΗΜΑ ΑΝΑΛΗΨΗΣ. ΔΕΝ ΧΡΕΙΑΖΕΤΑΙ ΤΑΥΤΟΠΟΙΗΣΗ

GOOD EVENING I HAVE NOT RECEIVED AN ANSWER FROM YOU

ΚΑΛΗΣΠΕΡΑ ΔΕΝ ΕΧΩ ΛΑΒΕΙ ΚΑΠΟΙΑ ΑΠΑΝΤΗΣΗ ΑΠΟ ΕΣΑΣ

Thank you for your reply, Kallioi. Do you currently have a pending withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you deposited with? If possible, please post a screenshot of your withdrawal history here in this thread.

GOOD MORNING today they completed the. Withdrawal request. All good

ΚΑΛΗΜΕΡΑ σήμερα ολοκλήρωσαν το. Αίτημα ανάληψης. Όλα καλά

Dear Kallioi,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru