GreenSpin Casino - Der Spieler hat Mühe, seine Gewinne abzuheben.

Hello, I have a problem with a casino, greenspin, I played there, and after the bonus of 20b spins I managed to make 170 euros

Buna, am o problema cu un casino, greenspin, am jucat la ei, iar de pe urma bonusului de 20bde rotiri am reusit sa fac 170 de euro

Dear Sorin27,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Sorin27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.