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The casino did not pay my winnings. Could not log in to the casino without making a new deposit. Now my casino account is closed. I haven't taken bonuses. That is, they stole my money and my profits

Kasino ei maksanut voittoani. Kasinolle ei voinut kirjautua tekemättä uutta talletusta. Nyt kasinotilini on suljettu. En ole ottanut bonuksia. Eli varastivat rahani ja voittoni

Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any confirmation from the casino that your account has been verified successfully in the past? Could you please advise if any explanation regarding your account closure has been given to you? If yes, forward it along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

The account was previously verified. They even paid for my previous win, but not the newer one. Today came a ridiculous message from the casino that I should send a letter to the casino to get my account open again. I changed my password and it was confirmed, but it didn't work and the account was closed.

Tili oli vahvistettu aiemmin. Maksoivatkin jopa edellisen voittoni, mutta ei uudempaa. Tänään tuli kasinolta naurettava viesti, että minun pitäisi lähettää kasinolle kirje, että saisin tilini uudelleen auki. Vaihdoin salasanani ja se vahvistettiin, mutta se ei toiminut ja tili sulkeutui.

Have you accumulated your winnings with or without active bonus?

No bonus

Ilman bonusta

Thank you very much, Jouni, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact the casino to join us and help us resolve the player's issue.

Dear Jouni, we have received information from the casino that your account is still active and your withdrawal has been canceled due to wagering requirement of the deposited amount. Could you please advise if you are able to get to your account and complete the wager?

I can't access my account. The password they gave themselves did not work. Informed the casino that I need to write them a letter asking them to open my account. Shit casino, stay away

En pääse tililleni. Heidän itsensä antama salasana ei toiminut. Ilmoittivat kasinolta, että minun pitää kirjoittaa heille kirje, jossa pyydän avaamaan tilini. Paska kasino, pysykää kaukana

Could you please send us your conversation with the casino making that statement about writing them a letter, or any useable conversation which would support your case?

Messages from that scam casino have already been removed from spam

Kyseisen huijarikasinon viestit poistuneet jo roskapostista

Dear Jouni,

Is there any update regarding your case? We are still in the touch with the casino but they claim that your account should be still active. However, we weren't able to invite them here on our site to answer directly

We are now rejecting the complaint as we did not receive any answer from the player for 3 weeks.