Hallmark Casino - Der Spieler wurde beschuldigt, mehrere Konten eröffnet zu haben.

Hello, I registered with the casino for the first time yesterday on the recommendation of a friend who has been a customer of the said casino for a long time. So with the bonus code I got $ 300 and won $ 6,500 in one night. That night my colleague was also with me and while I was playing I was playing on his cell phone over the same wifi as me. Now the casino says that multiple accounts per household are not allowed and therefore no payout can take place. Although I have now sent in all my data such as bank card and ID card for verification by email.

I really hope that this is not their serious, because then I ask myself one thing: Assuming father and son live in the same household and both want to play independently of each other, both register on this page but neither knows about each other and suddenly the casino says When paying out, yes, there is already an account on your wifi, so we do not pay out. So this logic does not work out for me.

vileilleicjt can you give me some advice or should I just tick off the money, which would be a shame.

Kind regards

Guten Tag ich habe mich gestern das erste mal bei dem Casino neu registriert auf Empfehlung eines Freundes der schon länger bei besagtem Casino Kunde ist. Somit hab ich mit dem Bonus Code 300$ erhalten und in einer Nacht 6500$ gewonnen. In dieser Nacht war mein Kollege auch bei mir und hat währenddessen ich gespielt habe auch auf seinem Handy über das gleiche wlan wie ich gespielt. Jetzt sagt das Casino das mehrere Accounts pro Haushalt nicht zulässig sind und somit keine Auszahlung statt finden kann. Obwohl ich jetzt alle meine Daten wie Bank Karte und Personalausweis zur Verifizierung per email eingesendet habe.

ich hoffe doch sehr dass dies nicht deren ernst ist, weil dann frag ich mich eins angenommen Vater und Sohn leben in einem Haushalt und wollen beide spielen unabhängig voneinander, melden sich beide auf dieser Seite an aber keiner weiß vom jeweils anderen und aufeinmal sagt das Casino bei der Auszahlung, ja es besteht schon ein Account über ihr wlan deshalb zahlen wir nicht aus. Also diese Logik erließt sich mir nicht.

vileilleicjt können sie mir ja einen Rat geben oder soll ich das Geld einfach abhaken was ja schon echt schade wäre.

mfg

Dear Maximilian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms and conditions, and this is what I found https://www.hallmarkcasino.com/bonus-terms/:

"Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc)."

Could you please advise if your friend has redeemed any promotional offers in the past? Do I understand correctly that your winnings have been accumulated from a Free/No Deposit bonus solely?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, yes, I strongly assume that my friend has already accepted this promotional offer in the past and yes the entire profit is based on the welcome bonus of $ 300, now I don't expect anything more. But I really thank you for your help.

Guten Tag ja ich gehe stark davon aus das mein Freund in der Vergangenheit auch schon diese werbeangebot angenommen hat und ja der gesamte Gewinn beruht auf den Willkommens Bonus von 300$, mittlerweile erwarte ich gar nix mehr. Aber ich danke ihnen wirklich für ihre Hilfe.

Thank you very much, Maximilian, for your reply. If you have accumulated your winnings purely from a No Deposit bonus your maximum cashout would have been capped at $100 anyway.

https://www.hallmarkcasino.com/bonus-terms/

"Unless otherwise stated, the maximum withdrawal amount from any No Deposit bonus is $100. All free chips valued at or below $100 will come with a cash-out limit of no more than, nor less than, $100."

Nevertheless, if your friend has redeemed the same promotion from the same IP address in the past, I'm afraid you won't be entitled to any winnings.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Maximilian,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Yes, they reject the complaint is ok

Ja lehnen sie die Beschwerde ab ist ok

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.