IceBet Casino - Auszahlungen von Spielern wurden eingestellt.

I played there and won 7k. Wanted to pay this off, but didn't. Had to verify myself. If I did everything was confirmed and I paid out money there. You can pay out 20 to 400 euros and the 3 times afterwards is not possible. I paid 3x 400 euros. After that I had to do another verification. I also did it, it was verified and the first 400 was transferred. After that 2x 400 stayed and paid next 400. After a week with several emails and support requests where the money stays, I didn't get a clever answer (live chat says I should report to you by email at the finance department) Emails written to them, no answers either. After a week I got an answer 1200 have been canceled please pay 200 euros. And now I'm still waiting. Any idea?

Ich habe dort gespielt und 7k gewonnen. Wollte dies auszahlen ging, aber ging nicht. Musste mich verifizieren. Habe ich gemacht wurde alles bestätigt und ich zahlte dort geld aus. 20bis400 euro kann man auszahlen und das 3 mal danach geht nicht. Habe ich gemacht 3x 400 Euro ausgezahlt. Danach musste ich noch eine verifizierung durchführen . Habe ich auch gemacht wurde verifiziert und die ersten 400 wurde überwiesen. Danach blieb 2x 400 und habe nächsten 400 ausgezahlt . Nach eine Woche mit mehrere Email und Support Anfragen wo das Geld bleibt habe ich keine gescheite Antwort bekommen ( livechat sagt soll Mich per Email an dir finanzabteiung melden) Emails geschrieben darauf auch keine Antworten. Nach eine Woche bekam ich eine Antwort 1200 wurden storniert zahlen sie bitte 200 Euro aus . Und nun warte ich immer noch. Jmnd eine Idee?

Dear KIILLER31,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire amount of €7,000 has been approved by the casino and subsequently split into several installments? Do I understand correctly that 2x €400 has been received already and the rest is the remaining disputed amount of €6,200?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have 5600 on my account, 1x200 euros waiting, 2x400 waiting. 1x 400 was paid out and today 1x 200. The live chat always sends me to the finance department. But they don't answer the questions asked at all. It's been 8 days now and I've only received 600 euros. The casino expects players to gamble away their money.

I'm still scared when they say we won't pay you anymore. Because why shouldn't the 400 be able to pay out? Cancel after 1 week. And email me to only pay out 200. But I don't get any email to my replies at all. All emails were ignored.

I find it complete fraud

Ich habe 5600 aufm konto 1x200 euro warten 2x400 warten. 1x 400 wurde ausgezahlt und heute 1x 200. Der livechat schickt mich immer an die finanzabteilung . Die antworten aber auf die gestellten Fragen überhaupt nicht. Es sind jetzt 8 Tage vergangen und ich habe nur 600 Euro bekommen. Das casino erwartet das die Spieler ihr Geld verspielen.

Ich habe noch Angst wenn sie sagen wir zahlen euch nichts mehr aus . Weil warum sollten die 400 nicht auszahlen könen ? Dies nach 1 Woche abbrechen. Und Email schreiben ich soll nur 200 auszahlen. Aber Email auf meine antworten bekomme ich überhaupt nicht. Alle Email wurden ignoriert.

Ich finde es kommplett Betrug

Thank you very much, KIILLER31, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

As of 03/09/2022 4 p.m. Still no reply to email and no money either

Stand 9.03.2022 16uhr. Immer noch keine Antwort auf Email.und Geld auch nicht

Hello, KIILLER31,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite IceBet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear IceBet Casino, could you please state why the player's withdrawals have not been fully processed and when he can expect payments? Can you please clarify the situation from your point of view? Is there any way to speed up the process?

Thank you in advance for providing the information.

Dear KIILLER31,

We have reviewed your complaint in detail.

We notify you that the financial department is trying as quickly as possible to process all requests for withdrawal of players and strictly follows the established rules. Since we value our players, as well as strive to spend time in our casino was just fun.

Each player can request up to 3 active withdrawal requests at one time. Withdrawals are processed by the financial department within 24 hours, but the withdrawal limits and the period required for this procedure may vary, depending on the method of withdrawal, the status of the player's account, and other possible factors affecting the process of withdrawal. 

On the 7th of March, your account status was reviewed by the financial department. You were also notified on the 7th of March that you will be able to withdraw 400EUR for each withdrawal request. All your withdrawal requests will be processed strictly according to our project rules.

Three of your requests for withdrawal have already been successfully processed. 

Please, if you have any questions or difficulties, please contact by e-mail support@icebet.casino

We are always happy to help you.

Hello, you have not replied to the email I sent you. Here you write I have to contact you by email. By email? today is the 13th. and I still have no answer from you via email. I only got 800 from 1.03 to now 13.03. Why don't they process all 3 withdrawals at once? You need 13 days for 4 payouts. I have to verify myself again next week to get my money ?

The question was why did you cancel the 3x400 euro payout last Monday? And why should I only cash out 200?

Please pay out the money faster.

Kind regards

Hallo Sie haben auf die Email die ich euch geschrieben habe nicht geantwortet. Hier schreiben sie ich muss mich per Email an sie wenden. Per Email? heute ist 13te. und ich habe immer noh keine Antwort von euch per email . Ich hab seit 1.03 bis jetzt 13.03 nur 800 bekommen. Warum bearbeiten sie nicht gleich alle 3 Auszahlungen? 13 Tage braucht ihr für 4 Auszahlungen. Nächste Woche muss ich mich wieder verifizieren, Damit ich mein Geld bekomme ?

Die Frage war warum habt ihr am letzten Montag die 3x400 Euro auzahlung abgebrochen? Und warum sollte ich nur 200 auszahlen?

Bitte zahlen Sie schneller das Geld aus.

Mfg

Dear KIILLER31,

We want to provide details about your complaint:

ON March 1, you made a request for withdrawal. 

On March 2, your account verification was completed and you were notified about it by your e-mail.

On the 3rd of March, your request was processed by the financial department (you were informed about it by your e-mail).

According to the rules of the casino, clause: 9.2. Finance Department has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.

On the basis of this rule, the financial department has asked you to re-process your withdrawal applications for 200EUR. Your withdrawal requests for 200EUR were successfully processed by the Casino Finance department.

Then, on the 7th of March, Finance Department notified you that the status of your account has been reviewed and you can apply for withdrawal of 400EUR and all applications will be processed.

According to rule 9.2 all payments for your account will be made in accordance with your account status and payment schedule set for your account. You can clarify the schedule of payments for each of your withdrawal requests by contacting the Finance Department e-mail kyc@icebet.casino.

In summary: 

1) You were informed about every action in your account.

2) You will not be refused a withdrawal.

3) Withdrawal of funds for your account is made strictly within the established rules of our casino with which you have agreed and pledged to comply.

If you have any additional questions, we will be glad to help you.

I have requested the payout schedule via email. So I didn't get any email. I asked her why there was only a payout of 200 euros and she didn't get any answers either. I asked them if they got my email. I didn't get an answer to that either.

I am pleased that you are paying out at all and I thank you for that.

Would it be possible if they pay out the whole amount at once? Or at least that they carry out 3 direct debits at the same time?

If it were possible I would change my mind about your casino.

I didn't get any answers to the questions I asked you on the email. That's why I came to gurucasino.

Kind regards

Ich habe den auszahlungsplan per Email angefordert. So habe ich keine Email bekommen. Ich habe sie gefragt warum es nur 200 Euro Auszahlung gab's darauf gab's auch keine antworten. Ich habe sie gefragt ob sie meine Email bekommen haben. Darauf habe ich auch keine Antwort bekommen.

Ich freue mich dass Sie übrhaupt auszahlen und dafür danke ich Ihnen.

Wäre es möglich wenn sie die ganze Summe auszahlen auf einmal? Oder zumindest dass sie 3 Abbuchungen gleich durchführen?

Wäre es möglich dann ändere ich meine Meinung über ihr casino.

Auf die Email bekomme ich keine Antworten auf die Fragen die ich euch gestellt habe. Deswegen bin ich zu gurucasino gekommen.

Mfg

people money is gone.

Still no answer.

Conclusion: very bad casino

Just keep your hands off this casino.

Leute Geld ist weg.

Immer noch keine Antwort.

Fazit: sehr schlechtes casino

Lasst bloss die Finger weg von diesem casino.

Greetings all,

Thank you, IceBet Casino Team, for providing the information and explanation.

Dear KIILLER31,

Can you please clarify your last post, especially the part "money is gone"?

Should keep playing to be able to withdraw more money. So everything is playful. Vip level higher did not get a bonus for it even though it says inside. Putting the money into this casino is like lighting the money. Thanks Casino Guru for trying.

Sollte weiter spielen um mehr Geld auszahlen zu können. Somit alles verspielt. Vip stufe höher gekommen kein Bonus dafür bekommen obwohl es drinnen steht. Das geld in dieses casino zu stecken ist genauso wie das geld anzuzünden. Danke casino Guru fürs versuchen.

Is there any progress with your issue? Have you already received your last withdrawals (within the casino's terms and conditions)? Have you made another withdrawal request?

Currently, there is really no relevant result or status of your issue. The complaint regards withdrawals and disputed funds.

I would like to know, what else I could do in this matter to help you. Otherwise, there is nothing more I can do to speed up the process. As the casino stated above, your withdrawal requests will not be refused.

Dear KIILLER31,

Can you please answer the questions from my previous post? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Hay, 400 euros were paid out 3 times, the rest was gambled away by me so that I can pay out more (I was told in the chat) today I paid out 330 euros, it was canceled and I should pay out 150 and 180 euros.

This casino does everything to make people gamble away their money.

Hay es wurden 3 mal 400 Euro ausgezahlt Rest wurde von mir verspielt damit ich mehr auszahlen kann ( wurde mir im chat gesagt) heute zahlte ich 330 euro aus, es wurde storniert und ich soll 150 und 180 euro auszahlen.

Dieses casino gibt alles damit die Leute das geld verspielen.

Above they said I can pay out 400 and now only 150 again. Although I went up the vip level. I was not able to pay out more than 400 euros as a result. And now only 150 euros. What's that supposed to mean?

Oben meinten sie ich kann 400 auszahlen und jetzt nun wieder nur 150. Obwohl ich die vip stuffe höher gekommen bin. Mehr als 400 Euro konnte ich dadurch auch nicht auszahlen. Und jetzt nur 150 Euro.was soll das ?

Dear KIILLER31,

Notify you that all your requests for withdrawal are processed in accordance with the rules of the casino with which you have agreed and pledged to comply. 

According to rule 9.2, the financial department has asked you to split the withdrawal amount into two requests. Both of your requests will be processed according to the rules of the casino. Financial Department processes withdrawal requests from 9.00 to 18.00 (GMT +3).

VIP level does not increase withdrawal limits. Absolutely each of your requests for withdrawal in our casino was reviewed in accordance with the rules.

Now it means my money was canceled by me and gambled away. So people stay away from this casino.

I don't write here anymore.

Casino Guru You can close this. It makes no sense to attribute with rip-offs.

AND PEOPLE HANDS OFF PLEASE

Jetzt heisst es mein Geld wurde von mir abgebrochen und verspielt. Also Leute Finger weg von diesem casino.

Ich schreibe hier nichts mehr.

Casino Guru Sie können dies schließen. Es macht kein Sinn mit Abzockern zuschreiben.

UND LEUTE FINGER WEG BITTE

Thank you very much, KIILLER31, for your reply and confirmation. I understand your frustration and I am truly sorry about your situation.

Since you have played your balance down, I am afraid there is nothing more we can do. Unfortunately, in this case, we are forced to reject this complaint due to the loss of the disputed funds.

Although I hope you will not come across a problem like this again, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, IceBet Casino Team, for your replies and information.

Best regards,

Branislav, Casino.Guru