IceCasino - Das Konto des Spielers wurde gesperrt.

after endless questions about whether the correct submission of the files was achieved, they blocked my account and thus I lost an amount of 500 euros....unacceptable treatment.

μετα απο ατελειωτες ερωτησεις για το αν επιτευχθηκε η σωστη υποβολη των αρχειων μου μπλοκαρανε τον λογαριασμο και ετσι εχασα ενα ποσο των 500ων ευρω….απαραδεκτη αντιμετωπιση.

Hello ziopap,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When exactly did they close your account? Did you ever deposit into the casino? Was your balance generated with real money or bonus?

Looking forward to your answer.

Regards,

Nick

Good evening nik. no registration had been approved. I spoke with the chat they asked me for some additional registrations which I uploaded normally. the money was not from bonuses it was a clean deposit. my account was closed yesterday 8/17/2022. the verification process is finished it was in development here for a long time. I assumed, however, that it would be checked in case of withdrawals, as it happens in other casinos.

Καλησπερα νικ.κανενα εγγραφο δεν ειχε εγκριθει.μιλησα με το τσατ μου ζητησανε καποια επιπλεον εγγραφα τα οποια και ανεβασα κανονικα.τα χρηματα δεν ηταν απο μπονους ηταν καθαρη καταθεση.ο λογαριασμος μου εκλεισε εχθες 17/8/2022.τελος,η διαδικασια επαληθευσης βρισκοταν σε εξελιξη εδω και παρα πολυ καιρο.υπεθεσα ομως κως θα ελεγχοταν σε περιπτωση αναληψηα οπως αλλωστε συμβαινει και σε αλλα καζινο.

Dear sir,

Can you kindly tell us, who the account giannis**paroulias@yahoo.com belongs to?

Thank you in advance!

Kind regards

Dear ziopap,

Please answer the casino's question.

Dear ziopap,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.