IceCasino - Der Rückzug des Spielers verzögert sich.

Since the 11/24th, I requested the withdrawal of an amount of 5,000 reais and I was not paid, as they claimed that I had not verified the documents. Then I sent all my documents and so far nothing, I send a message and they tell me to wait and wait and be patient, but it takes a long time and a lot of incompetence. How can it take so long to do a three-document check? I just want my money that's all!

Desde o dia 24/11 solicitei a retirada de um valor de 5.000 reais e não fui pago, pois alegaram que não tinha feito a verificação dos docs. Aí enviei todos os meu documentos e até o momento nada, mando mensagem e mandam aguardar e aguardar e ter paciência, mas é muita demora e muita incompetência. Como pode demorar tanto para fazer uma verificação de três documentos ? Só quero meu dinheiro só isso !

Hello fcgs005,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

After much complaining, get angry. And much delay was completed and paid. Thanks

Depois de muita reclamação, passar raiva. E muita demora foi concluído e pago. Obrigado

Thank you fcgs005 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick